ITIL-4-HVIT Test Collection | ITIL-4-HVIT Cert Exam

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: High-Velocity IT Concepts and Digital Enterprise	25%	- Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Topic 2: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 3: Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
Topic 4: Enabling Valuable Investments	15%	- Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices
Topic 5: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 6: Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Topic 7: Guiding Principles and Foundational Concepts for Velocity	20%	- Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata

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ITIL-4-HVIT Cert Exam | ITIL-4-HVIT Dumps Download

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q31-Q36):

NEW QUESTION # 31
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

A. Iteratively
B. Collaboratively
C. Experimentation
D. Careful planning

Answer: C

Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.

NEW QUESTION # 32
Which describes a digital product?

A. The application of digital technology to accelerate time to market, time to customer or time to change
B. Any digital goods that are transferred from a service provider to a service consumer
C. A collection of resources that would not be as valuable without the use of digital technology
D. An organization that utilizes digital technology to perform business in a significantly different manner

Answer: B

Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.

NEW QUESTION # 33
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?

A. Risk management
B. Problem management
C. Service validation and testing
D. Monitoring and event management

Answer: A

Explanation:
Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.

NEW QUESTION # 34
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By running workshops where people discuss scenarios that have ethical significance
B. By using machine learning algorithms to take decisions, instead of relying on people
C. By using agile methods to ensure people focus on the detail of each individual sprint
D. By defining policy that requires ethics to be considered by staff

Answer: A

Explanation:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.

NEW QUESTION # 35
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A. Observe the work and ask questions to see what really happens
B. Ask the team members to fully document their concerns
C. Create a continual improvement register to record suggestions
D. Invest in value stream mapping tools to document workflows

Answer: A

Explanation:
The best action is for the manager to observe the work and ask questions to see what really happens, as this provides direct insight into issues like time pressure and duplication, aligning with Lean practices such as going to the gemba (seeing work at the source).

NEW QUESTION # 36
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