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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Retention policies and export 3. Enterprise Key Management (EKM)
Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization

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Salesforce Certified Slack Consultant Sample Questions (Q90-Q95):

NEW QUESTION # 90
A company is transitioning to Slack for their internal communications. What is the best practice for ensuring effective adoption of Slack across the organization?

A. Limit Slack usage to upper management first, then gradually introduce it to lower-level employees
B. Begin with a pilot program in one department, gather feedback, then gradually roll out to other departments with necessary adjustments and training
C. Start by using Slack only for social interactions and informal communications, not for official business matters
D. Implement Slack across the entire organization simultaneously without prior notification or training

Answer: B

Explanation:
Starting with a pilot program allows the organization to test Slack with a smaller group, identify best practices, and make necessary adjustments before wider deployment. This approach helps in managing the change more effectively, ensuring that training and support are tailored based on initial feedback.

NEW QUESTION # 91
A software development team is looking to use Slack to streamline their daily stand-up meetings.
Which workflow would be most effective for this purpose?

A. A workflow that requires team members to post fun facts about themselves each day to encourage team bonding
B. An automated daily stand-up workflow where team members post their updates in a dedicated channel at a set time each day
C. Creating a separate channel for each team member to post their daily updates
D. A manual process where the team leader asks for updates from each member in a random order during a scheduled video call

Answer: B

Explanation:
An automated stand-up workflow in a dedicated channel allows team members to efficiently post their daily updates, ensuring consistency and easy tracking of progress, which streamlines the stand-up process and saves time.

NEW QUESTION # 92
An organization using Slack needs to ensure that their workspace can only be accessed from their office premises for security reasons. What security setting should they implement to achieve this?

A. IP whitelisting to restrict access to the office network
B. Two-factor authentication for all user logins
C. Requiring all communications to be in private channels
D. Frequent mandatory password changes for all users

Answer: A

Explanation:
IP whitelisting is the most effective measure to ensure that Slack can only be accessed from the organization's office premises, as it allows access only from specific, pre-approved IP addresses.

NEW QUESTION # 93
In a medium-sized enterprise, the management team needs to assign a role to an employee who will manage user accounts and handle workspace and channel settings, but they do not want to provide access to sensitive billing information. Which role should they assign to this employee?

A. User Group Admin
B. Workspace Admin
C. Workspace Owner
D. Org Owner

Answer: B

Explanation:
Workspace Admins have the capability to manage user accounts, workspace settings, and channel settings, but they do not have access to sensitive billing information, making this role suitable for the requirement.

NEW QUESTION # 94
If the client expresses concerns about the migration timeline being too aggressive, how should the consultant respond?

A. Disregard the client's concerns and maintain the original timeline to demonstrate efficiency
B. Immediately extend the migration timeline by several months without further analysis
C. Collaborate with the client to review and possibly adjust the migration timeline, ensuring it aligns with their capacity and readiness
D. Transfer the responsibility of timeline management to the client

Answer: C

Explanation:
Collaborating with the client to review the migration timeline is important. It ensures that any adjustments made are based on a mutual understanding of the client's readiness and capacity.
This approach balances the need for timely migration with the client's ability to adapt to the change.

NEW QUESTION # 95
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