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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Position SAP Customer Experience portfolio value 3. Explain customer-centric business transformation
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Emarsys and customer engagement 3. SAP Sales Cloud and Service Cloud positioning 4. Customer data and experience management
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. B2B and B2C commerce use cases 3. Customer loyalty and retention strategies

Section

Weight

Objectives

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Position SAP Customer Experience portfolio value
3. Explain customer-centric business transformation

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Emarsys and customer engagement
3. SAP Sales Cloud and Service Cloud positioning
4. Customer data and experience management

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. B2B and B2C commerce use cases
3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: C

NEW QUESTION # 28
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can migrate data using the Data Workbench.
C. You can record all master data (customer, products, organization) in a central database.
D. You can manage customer segments.

Answer: A

NEW QUESTION # 29
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Advanced Segmentation
C. Web Page Creation and Generation
D. Automation Programs
E. Processing Leads and Opportunities

Answer: A,B,D

NEW QUESTION # 30
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Cloud
D. SAP Customer Data Platform

Answer: A

NEW QUESTION # 31
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Emarsys
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 32
......

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