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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 150
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
Answer: A
Explanation:
The correct answer is A. Provide clear explanations of AI predictions or recommendations. The study guide explicitly keys this response as the action associated with responsible and transparent AI.
The wording of the question places emphasis on transparency. A transparent AI experience should help the person interacting with the system understand what the AI is presenting rather than simply exposing an unexplained prediction or recommendation.
Option A directly addresses that requirement by communicating an explanation alongside the AI output. In UX terms, this gives the user more context for interpreting the system's recommendation and makes the interaction less opaque.
Option B emphasizes collecting a maximum amount of user data. Regardless of whether additional data might support personalization, that choice does not directly satisfy the transparency requirement being tested in the guide.
Option C describes an internal demonstration or education session. That could inform employees about AI, but it does not make the actual user-facing AI prediction or recommendation more understandable.
The guide therefore distinguishes between organizational activity around AI and transparency within the user experience itself. The appropriate design step is to make AI-generated outcomes understandable to the person receiving them.
Study Guide reference/topics: Responsible AI, transparency, explainability, AI recommendations, Human- Centered Design.
NEW QUESTION # 151
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
Answer: B
Explanation:
The correct answer is C. They can complete actions with a single click, which is the answer specified in the uploaded UX Designer study guide. Lightning Console Apps are optimized for users who need to work efficiently across related records and perform high-frequency tasks without repeatedly navigating through separate pages. The console workspace can place relevant records, related information, productivity tools, and actions within a concentrated work environment.
For sales representatives who must generate competitive pricing and progress opportunities rapidly, reducing navigation and interaction overhead is a direct productivity improvement. Exposing appropriate record actions within the workspace allows frequently performed tasks to be initiated with minimal interaction, which aligns with the scenario's requirement to help representatives close deals faster.
Option A describes configuration or use of the utility bar but does not capture the central productivity benefit being tested. The utility bar can provide useful persistent tools, but organizing utility items is not the specific outcome described.
Option B, Favorites, improves access to frequently used records, lists, or other Salesforce items, but it does not directly streamline transaction-oriented actions.
The UX principle is efficiency of use: users who repeatedly perform the same business actions should be given direct, contextual access to those actions with as few unnecessary steps as possible.
Study Guide reference/topics: Lightning Console Apps, productivity, contextual actions, workflow efficiency, Declarative Design.
NEW QUESTION # 152
A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements?
Answer: C
Explanation:
The correct answer is C. `title`, as specified in the uploaded study guide.
The accessibility problem is that the icon has no visible descriptive label. The study guide therefore identifies the `title` attribute as the mechanism that supplies a descriptive text value for the icon within the SLDS Component Blueprint context.
Option A, `href`, identifies a referenced resource or destination and does not provide the descriptive label required by the scenario.
Option B, `class`, is used to associate styling or behavior with the element. It does not communicate the icon's meaning to users who cannot rely solely on its visual appearance.
The accessibility requirement is important because an icon's graphic form may not be perceivable or self- explanatory to every user. When a visible text label is absent, an appropriate textual description must still communicate the purpose represented by the icon.
The guide's answer therefore reinforces a broader SLDS accessibility principle: visual indicators should not depend exclusively on their appearance. Designers must account for users who interact through assistive technologies or who cannot interpret an unlabeled icon visually.
Study Guide reference/topics: SLDS Component Blueprints, accessibility, icon labels, `title` attribute, Salesforce Lightning Design System.
NEW QUESTION # 153
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
Answer: C
Explanation:
A sketch plugin is a tool that allows the UX designer to quickly mock up Salesforce user interface experiences using the Lightning Design System (SLDS) resources, such as base components, tokens, and design patterns. The sketch plugin is a free plugin for Sketch, a design toolkit that helps create wireframes, mockups, sample screens, and more. With the sketch plugin, the designer can search and drag the prebuilt components from the plugin into the canvas, and export the mockups as pdf, jpeg, or png files. The sketch plugin also supports synonyms and variants for the components, making it easier to find and use the desired elements.The sketch plugin can be downloaded from the SLDS website1or from the AppExchange2.Reference:
[Create Quick Salesforce UI Mockups: Lightning Design System Plugin for Sketch]1
[Lightning Design System Sketch Plugin]2
NEW QUESTION # 154
Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
Answer: A,C
Explanation:
To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.: Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead
NEW QUESTION # 155
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