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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 2: Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Topic 3: UX Fundamentals | 16% | - Usability and Information Architecture - Branding and Visual Design Impact - Accessibility and Inclusive Design - Human-Centered Design Principles |
| Topic 4: Discovery | 13% | - Salesforce UX Personas and Processes - Research Methods and Tools - Business Value of Salesforce UX - User Needs and Requirements Gathering |
| Topic 5: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping |
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NEW QUESTION # 136
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?
Answer: B
Explanation:
Audience targeting is a page layout feature that allows admins to create different versions of a Lightning page for different audiences, such as user profiles, roles, or permissions. Audience targeting can be used to control the visibility of the entire page or specific components on the page, such as tabs, fields, or sections.Audience targeting can help create personalized and relevant experiences for different types of users, and reduce the need for multiple page layouts1.
Audience targeting is the most suitable feature for the UX Designer to use in this case, because it can help them customize the Order record page layout for internal and external users, without creating separate page layouts. For example, the UX Designer can use audience targeting to show or hide certain fields, sections, or tabs based on the user's profile or permission set. This way, the UX Designer can ensure that each user sees only the information that is relevant and appropriate for them.
Field-level security is a feature that allows admins to restrict the access and editability of fields for different users, based on their profiles or permission sets. Field-level security can help protect sensitive or confidential data, and enforce data quality and integrity. However, field-level security does not affect the visibility of fields on the page layout, only the access and editability.Field-level security also does not apply to other components on the page, such as tabs or sections2.
Dynamic forms is a feature that allows admins to add, group, and reorder fields and sections on a Lightning page using the Lightning App Builder. Dynamic forms can help create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic forms also support visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic forms are not available for all standard objects, and they do not support audience targeting.Dynamic forms also do not affect the visibility of other components on the page, such as tabs34.
NEW QUESTION # 137
A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?
Answer: A
Explanation:
The correct answer is C. Card Sorting, as stated in the uploaded study guide.
The question emphasizes two related needs: understanding employees' mental model and creating an information architecture that matches user expectations. Card sorting is directly suited to this because participants organize items into categories according to how they naturally perceive relationships between them.
The results reveal how users group concepts, which labels make sense to them, and how content or functions might be organized within navigation. That makes the method particularly useful before finalizing the structure of a new community.
Option A, Cognitive Walkthrough, evaluates whether users can successfully progress through an existing or proposed interaction based on their expected knowledge and goals. It does not primarily generate an information architecture.
Option B, Mind Mapping, can help organize ideas or concepts but is not the user-research technique selected by the guide for uncovering how users classify information.
The study-guide principle is that information architecture should reflect the way users mentally organize the domain rather than merely mirror an internal organizational structure. Card sorting supplies evidence for designing that structure.
Study Guide reference/topics: Card Sorting, information architecture, mental models, user expectations, Discovery.
NEW QUESTION # 138
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
Answer: C
Explanation:
The correct answer is A. Create a Progress Indicator component that displays the flow's relevant stages, as stated in the uploaded study guide.
The problem described is not with the Screen Flow's logic itself; it is with the user's inability to understand how much of the multi-step process remains. The study guide addresses this by adding a visual Progress Indicator.
A progress indicator gives users an immediate representation of their current position within the flow and the stages that remain. That directly addresses the anxiety caused by uncertainty about completion.
Option B refers to a Status Tracker, but the study guide does not identify that as the appropriate component for this use case.
Option C introduces Salesforce Path with Guidance for Success. Path is used for stage-oriented record processes, whereas the question specifically concerns a custom multi-step Screen Flow. Adding Path would therefore not directly solve the progress-visibility issue identified in the scenario.
The UX principle represented by the answer is visibility of progress. In longer interactions, users should be able to understand where they are and how much work remains. A Progress Indicator makes that process state visible without forcing users to infer it.
Study Guide reference/topics: Screen Flow, Progress Indicator, multi-step processes, process visibility, Declarative Design.
NEW QUESTION # 139
Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience?
Answer: A
Explanation:
The correct answer is B. Visual, Content, and Interaction Design, exactly as identified in the uploaded study guide. The question makes an important distinction between configuring a Salesforce Theme and creating a complete brand experience. A theme establishes some foundational visual properties, but the study guide indicates that brand experience also depends on three broader UX dimensions: visual design, content design, and interaction design.
Visual design influences how users perceive the organization's identity through presentation choices and interface styling. Content design affects brand expression through the information users encounter, including wording, hierarchy, and communication style. Interaction design influences how the experience behaves as users navigate, select actions, complete tasks, and receive feedback.
Option A includes harmony and responsiveness, which are relevant design concerns but do not constitute the three categories identified in this study-guide scenario.
Option C includes shapes and typography, which are individual visual-design elements rather than the broader set of UX disciplines required to communicate brand consistently.
The central study-guide lesson is that branding is not produced by colors or theme configuration alone. Users experience a brand through what the interface looks like, what it communicates, and how it behaves.
Study Guide reference/topics: Brand Experience, Visual Design, Content Design, Interaction Design, UX Fundamentals.
NEW QUESTION # 140
What is one benefit of asking the user to think aloud during a user test?
Answer: A
Explanation:
The correct answer is C. Allows the user to share a raw stream of thought, as explicitly identified in the uploaded study guide.
The think-aloud technique asks users to verbalize what they are thinking while they interact with an interface or attempt a task. The value described by the study guide is that this provides researchers with access to the participant's immediate thought process.
Rather than observing only whether the user succeeds or fails, the researcher can hear what the user expects, what they find confusing, what assumptions they are making, and why they choose a particular path.
Option A is incorrect because asking someone to continuously verbalize thoughts does not necessarily create a more natural situation. It is a deliberate research technique.
Option B is also incorrect. Think-aloud does not eliminate bias from user behavior; instead, it provides additional qualitative information about the user's reasoning.
The important distinction is between observable behavior and expressed reasoning. A user may hesitate or select the wrong option, but the think-aloud stream can reveal why that behavior occurred.
The study guide therefore treats think-aloud as a way to obtain richer qualitative evidence during user testing.
Study Guide reference/topics: Think-Aloud Protocol, user testing, qualitative research, user reasoning, Testing.
NEW QUESTION # 141
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