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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation
Four Dimensions of Service Management	- Value streams and processes - Partners and suppliers - Organizations and people - Information and technology
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
ITIL Service Value System (SVS)	- Opportunity, demand, and value - Continual improvement - Guiding principles - Service value chain - Governance

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ITIL 4 Foundation Exam Questions Can Help You Gain Massive Knowledge of ITILFND_V4 Certification

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EXIN ITIL 4 Foundation Sample Questions (Q89-Q94):

NEW QUESTION # 89
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Change enablement
B. Service level management
C. Monitoring and event management
D. Service desk

Answer: B

NEW QUESTION # 90
What is the definition of a known error?

A. Any change of state that has significance for the management of a service or other configuration item (CI)
B. A cause, or potential cause, of one or more incident
C. An unplanned interruption to a service, or reduction in the quality of a service
D. A problem that has been analyzed and has not been resolved

Answer: D

NEW QUESTION # 91
What is used as a tool to help define and measure performance?

A. A continual improvement register
B. An incident record
C. A change schedule
D. A service level agreement

Answer: D

NEW QUESTION # 92
What should be done for every problem?

A. It should have a workaround to reduce the impact
B. It should be diagnosed to identify possible solutions
C. It should be resolved so that it can be closed
D. It should be prioritized based on its potential impact and probability

Answer: D

NEW QUESTION # 93
Which value chain activity is concerned with the availability of service components?

A. Deliver and support
B. Plan
C. Design and transition
D. Obtain/build

Answer: D

NEW QUESTION # 94
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