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Apple Apple-Device-Support Exam Syllabus Topics:

SectionObjectives
Topic 1: Device Management- Management Technologies
  • 1. Mobile Device Management (MDM)
  • 2. Configuration profiles
  • 3. Apple Business Manager fundamentals
- Enterprise Deployment
  • 1. Enrollment methods
  • 2. Supervision
  • 3. Managed Apple Accounts
Topic 2: Troubleshooting and Support- Diagnostics
  • 1. Console logs
  • 2. System diagnostics tools
  • 3. Recovery options
- Technical Support
  • 1. Application troubleshooting
  • 2. User support workflows
  • 3. Common macOS, iOS, and iPadOS issues
Topic 3: Device Setup and Configuration- Initial Device Setup
  • 1. iPad setup
  • 2. iPhone setup
  • 3. Mac setup
- Apple Account and iCloud
  • 1. iCloud services and synchronization
  • 2. Apple Account configuration
  • 3. Family Sharing
Topic 4: Network and Connectivity- Internet Services
  • 1. DNS and network settings
  • 2. VPN configuration
  • 3. Mail and web connectivity
- Wireless Connectivity
  • 1. Bluetooth troubleshooting
  • 2. AirDrop functionality
  • 3. Wi-Fi configuration and troubleshooting
Topic 5: Security and Privacy- Device Security
  • 1. Passcodes and authentication
  • 2. Activation Lock
  • 3. Touch ID and Face ID
- Data Protection
  • 1. Find My
  • 2. Privacy controls
  • 3. FileVault

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Apple Device Support Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
Use this image to answer the question.

What does this iPhone Privacy Warning message indicate?

Answer: A


NEW QUESTION # 21
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?

Answer: A,C,E

Explanation:
The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that's connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers. According to the Apple Device Support Reference Materials1, the following steps can help you troubleshoot the problem:
* Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo.
* Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory's magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory's connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors.
* Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions.
References:
* Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch.


NEW QUESTION # 22
Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:


NEW QUESTION # 23
Where do you delete users in System Settings?

Answer: A,B,C

Explanation:
To delete a user on a Mac, you need to follow these steps12:
* Navigate to System Settings -# Users & Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.
* Click the lock icon at the bottom left of the window and enter your administrator password to make changes.
* Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.
* Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user's home folder.
* Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user later.
* Click Delete User or Delete Group again to finalize the deletion.
References: Delete a user or group on Mac - Apple Support, Here's our guide on how to delete a user on Mac
- MacPaw


NEW QUESTION # 24
Select Three.
When do you need your Passcode to Enable Face ID?

Answer: A,B,C

Explanation:
According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:
* You have just turned on or restarted your device by force restart or automatically after an OTA software update1.
* Your device has failed to match a face for 5 times1.
* You haven't unlocked your device for more than 48 hours1.
The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".


NEW QUESTION # 25
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