CIPS L5M9 Prep & test bundle, L5M9 Exam Cram pdf,

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 3. The stages of development of operations strategy
  • 4. Order qualifying and order winning objectives
  • 5. Top down and bottom up perspectives of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
Topic 2: Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
Topic 3: Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
Topic 4: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Continuous improvement (Kaizen)
  • 3. Lean operations and waste reduction

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Quiz 2026 L5M9: Latest Pass Operations Management Test

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CIPS Operations Management Sample Questions (Q47-Q52):

NEW QUESTION # 47
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

Answer: D

Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.


NEW QUESTION # 48
Which of the following are operations management activities? Select THREE

Answer: A,B,C

Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12


NEW QUESTION # 49
Building redundancy into operational procedures increases what for an organisation? Select TWO

Answer: A,B

Explanation:
the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


NEW QUESTION # 50
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Answer: A,B

Explanation:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75


NEW QUESTION # 51
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 3?

Answer: A

Explanation:
The correct answers are as follows:


NEW QUESTION # 52
......

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