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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns
Topic 2: Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
Topic 3: Configuration and Customization10%- Configuring Lightning pages and apps for optimal UX
- Understanding declarative customization options for UX
Topic 4: Discovery13%- Determining business needs and user needs
- Analyzing existing user experiences and identifying gaps
- Identifying customer experience objectives and goals
Topic 5: Testing11%- Analyzing testing results and making recommendations
- Planning and conducting usability testing
Topic 6: UX Fundamentals16%- Understanding accessibility standards and guidelines
- Describing the user-centered design process
- Identifying user interface design principles
Topic 7: Information Architecture12%- Designing site maps and navigation structures
- Creating effective labeling and categorization systems
Topic 8: Interaction Design14%- Designing effective page layouts
- Creating wireframes and prototypes
- Defining user flows and interactions

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Salesforce Certified Platform User Experience Designer Sample Questions (Q158-Q163):

NEW QUESTION # 158
Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

Answer: C

Explanation:
The uploaded study guide identifies C. Account Object as the correct answer.
The scenario requires Salesforce to represent existing individual customers in a way that allows financial advisors to open a customer record and see associated business opportunities. The study guide therefore selects the Account object rather than Case or Lead.
A Case represents a support or service issue rather than the customer entity itself, so it would not provide the correct foundation for representing the person whose opportunities need to be viewed. A Lead represents a prospective individual or organization before that prospect is converted into the established Salesforce customer structure. The scenario, however, refers to customers whose business opportunities must already be associated with their records.
The fact that the bank currently serves individuals rather than corporate customers does not change the study guide's selected Salesforce object. The essential UX and data-model requirement is to represent the customer using the object intended to anchor the relationship and associated opportunities.
Correct object selection directly affects the quality of the user experience because advisors need a coherent customer record from which related sales activity can be viewed.
Study Guide reference/topics: Salesforce objects, customer representation, Account records, Sales Cloud, Declarative Design.


NEW QUESTION # 159
A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?

Answer: B

Explanation:
The correct answer is B. Distinguishable, matching the uploaded study guide. Within WCAG's Perceivable principle, the distinguishable guidance focuses on making visual and auditory content sufficiently separable so that users can perceive important information. For text, buttons, and other interface elements, adequate color contrast is one of the central implementation requirements.
Salesforce's accessibility guidance explains that ordinary text should maintain sufficient contrast against its background and notes additional WCAG 2.1 contrast requirements for visual information needed to identify user-interface components and states, including button and input boundaries. Consequently, when a UX Designer selects foreground text and button-background colors, contrast and distinguishability must be evaluated rather than relying only on aesthetic brand preferences.
Adaptable concerns presenting information in ways that can be transformed or interpreted through different structures or presentation modes without losing meaning. Navigable addresses the user's ability to locate content, move through interfaces, understand focus, and determine their position. Neither directly describes the color-contrast requirement posed by the scenario.
Therefore, the UX Designer must ensure text and button treatments remain visually distinguishable, particularly for users with low vision or reduced color perception.
Study Guide reference/topics: WCAG, accessibility, distinguishable content, color contrast, Experience Builder, UX Fundamentals.


NEW QUESTION # 160
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

Answer: A,B,D

Explanation:
A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience.The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings1. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app.The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources.
Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way.The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks3.The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component4.
Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App


NEW QUESTION # 161
A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?

Answer: A

Explanation:
The correct approach is to leverage Salesforce Lightning Design System (SLDS) using UI kits or plugins. The study guide explicitly identifies option C as correct. SLDS exists specifically to accelerate the creation of interfaces that are visually and behaviorally consistent with Salesforce. Rather than designing common interface patterns from scratch, UX Designers can reuse established component patterns, spacing conventions, typography, iconography, accessibility guidance, and design-system resources. Salesforce describes SLDS as a collection of resources for creating interfaces consistent with Salesforce UX principles, design language, and best practices. Official Salesforce Trailhead material also identifies APIs, plugins, and design kits as resources that make building with SLDS faster and easier. This directly addresses the requirement to accelerate the visual design process. Option A would increase fragmentation because separate custom stylesheets can create inconsistent styling and additional maintenance. Option B is not a standard Salesforce design workflow for producing reusable visual assets from layouts. Therefore, using established SLDS designer resources minimizes redundant design work while improving consistency, accessibility, and implementation alignment between UX Designers and developers.
Study Guide reference/topics: SLDS resources, design systems, UI kits, reusable components, visual consistency.


NEW QUESTION # 162
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?

Answer: C

Explanation:
The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:
[UX Designer Certification Prep: Onboarding Design]
[UX Designer Certification Prep: Content Strategy]
[Salesforce Certified User Experience Designer Exam Guide]


NEW QUESTION # 163
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