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| Section | Weight | Objectives |
|---|
| Manage Inventory and Assets | 15% | - Inventory management
- 1. Manage products and stock
- 2. Track customer assets
|
| Schedule and Dispatch Work | 20% | - Resource scheduling
- 1. Use schedule board
- 2. Optimize scheduling and routing
|
| Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
- 1. Set up Field Service parameters
- 2. Configure organizational units and resources
|
| Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
- 1. Enable offline capabilities
- 2. Configure Field Service mobile app
- Customer engagement
- 1. Customer communication workflows
- 2. Service feedback management
|
| Work Order Management | 25% | - Manage work orders lifecycle
- 1. Create and manage work orders
- 2. Manage incidents and service tasks
|
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In the Microsoft MB-240 Dumps PDF format of Prep4SureReview, the questions are very relevant to the actual Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) exam. The Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) dumps PDF format is appropriate for laptops, smartphones, and tablets. As the MB-240 PDF questions file is portable, you can easily study via it anywhere. You can also print these Microsoft PDF Dumps. Prep4SureReview regularly updates its Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) questions PDF file to improve the questions and introduce changes when required.
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q156-Q161):
NEW QUESTION # 156
A new dispatcher is using the schedule assistant to help select the best option for the booking and to assign the requirement.
You need to advise how they can use the scheduling assistant to schedule an unscheduled requirement for a work order.
Which three actions should you recommend? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Answer:
Explanation:

Explanation:

NEW QUESTION # 157
Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
Solution: Create a warranty for each customer where you add the discounted prices on all products and services to the price list mentioned on the billing account and then specify the discount percentage.
Does this meet the goal?
Answer: B
NEW QUESTION # 158
You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5 pm in the Greenwich Mean Time Zone (GMT).
You need to modify the schedule board to resolve this issue. What should you do?
- A. Modify the existing schedule board tabs to only include resources working 7am to 5 pm GMT.
- B. Adjust the working hours of the resources to 7am to 5 pm GMT.
- C. Create a schedule board tab for the resources working 7am to 5 pm GMT and ensure all the resources have been added to that tab.
- D. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.
Answer: D
NEW QUESTION # 159
Drag and Drop Question
You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections.
You need to implement an inspection lifecycle as it relates to a work order.
In working with your customer, which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Answer:
Explanation:

NEW QUESTION # 160
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
Answer: B
NEW QUESTION # 161
......
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