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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:PeopleCert
Exam Name:PeopleCert ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:ITIL-4-Specialist-High-velocity-IT
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
Available Languages:English, Polish, Italian, Chinese, German, French, Spanish, Japanese, Portuguese
Passing Score:70% (28/40)
Real Exam Qty:40
Exam Duration:90 minutes
Certificate Validity Period:3 years
Exam Format:Scenario-based questions, Closed-book, Multiple-choice
Exam Price:Varies by region (~USD 400–550 equivalent)
Recommended Training:PeopleCert Official ITIL 4 High Velocity IT Training
AXELOS ITIL 4 Guidance Materials
Exam Registration:PeopleCert ITIL Certification Portal
Sample Questions:Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:Online proctored or authorized test center (PeopleCert)
Pre Condition:ITIL 4 Foundation certification is required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which activity describes user-centered service design?

Answer: C


NEW QUESTION # 20
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

Answer: A

Explanation:
The organization is using a traditional, big-design-up-front approach in a market where features and customer expectations change quickly. That creates a high risk of slow delivery, outdated requirements, and missed market opportunities. Minimum viable products are especially beneficial here because they allow the organization to release sooner, gather feedback faster, and evolve the product based on actual user response.
A/B testing is useful, but generally after something is already in use. Cost of delay is a prioritization concept rather than the main delivery technique needed here. ROI is a financial evaluation method, not the primary operational change required.
C is best because MVPs help the organization shift from long, fully-specified delivery cycles to faster learning and earlier value realization, which is a core HVIT theme.
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NEW QUESTION # 21
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

Answer: C

Explanation:
This is a classic omni-channel support issue. The main problem is fragmentation of information and interaction across channels. Integrating the communication channels allows shared context, consistent case tracking, and continuity of support regardless of how the user contacts the provider.
A may help with user experience but will not solve lost information across disconnected channels. C incorrectly puts responsibility on users for a structural service issue. D may improve categorization, but it can also increase fragmentation and does not address the repeated-information problem.
B is therefore the strongest answer because it improves the system of support, not just the behaviour of one group within it.
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NEW QUESTION # 22
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

Answer:

Explanation:
Improve the training given to the staff of the service desk function


NEW QUESTION # 23
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

Answer: B


NEW QUESTION # 24
......

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