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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Available Languages:	English
Related Certifications:	Salesforce Communications Cloud Salesforce Industry Cloud Credentials Salesforce OmniStudio Consultant
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	105 minutes
Exam Price:	USD 75
Real Exam Qty:	60
Recommended Training:	Salesforce Trailhead - Communications Cloud OmniStudio Learning Modules
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Answer: D

NEW QUESTION # 75
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use data raptor to assist with integration and introduce several manual task into the flow.
B. Use call out to fully automate the flow so that no manual steps are required
C. Use the integration procedure to manage the various task that technician need to undertake
D. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

Answer: D

Explanation:
To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

NEW QUESTION # 76
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital Commerce API
B. Cart Based API using Omni Out
C. Custom API via lightening Out
D. Digital commerce SDK

Answer: A,D

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.

NEW QUESTION # 77
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital Commerce API
B. Cart Based API using Omni Out
C. Custom API via lightening Out
D. Digital commerce SDK

Answer: A,D

NEW QUESTION # 78
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B. Migrating millions of records may reduce query performance due to large data volumes
C. Migrating Assets instead of orders would provide more business Value.
D. Migrating millions of records will cause Order Management to fail during processing due to large volume
E. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Answer: D,E

NEW QUESTION # 79
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