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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Visual Design11%- Designing responsive and mobile-friendly interfaces
- Applying Salesforce Lightning Design System (SLDS)
Topic 2: Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns
Topic 3: Information Architecture12%- Creating effective labeling and categorization systems
- Designing site maps and navigation structures
Topic 4: Discovery13%- Determining business needs and user needs
- Analyzing existing user experiences and identifying gaps
- Identifying customer experience objectives and goals
Topic 5: UX Fundamentals16%- Identifying user interface design principles
- Understanding accessibility standards and guidelines
- Describing the user-centered design process
Topic 6: Configuration and Customization10%- Configuring Lightning pages and apps for optimal UX
- Understanding declarative customization options for UX
Topic 7: Interaction Design14%- Creating wireframes and prototypes
- Defining user flows and interactions
- Designing effective page layouts
Topic 8: Testing11%- Planning and conducting usability testing
- Analyzing testing results and making recommendations

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Salesforce Certified Platform User Experience Designer Sample Questions (Q146-Q151):

NEW QUESTION # 146
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?

Answer: B

Explanation:
The study guide identifies C. Configure a pre-filtered opportunity list view for each key attribute with the partner group as the correct answer. The requirement is for partners to quickly browse opportunities according to predetermined business criteria. The guide's selected solution is therefore a declarative one: create list views that are already filtered for the relevant opportunity attributes and expose those views to the appropriate partner audience.
This approach directly addresses both conditions stated in the scenario. One view can focus on opportunities closing within two weeks, while another can focus on opportunities valued above $100,000. Partners do not need to repeatedly construct their own filters or understand the underlying filtering logic.
Option A introduces a custom Lightning Web Component even though the requirement can be addressed using standard list-view functionality. That adds unnecessary implementation complexity.
Option B delegates filter creation to each partner, which conflicts with the requirement for a quick, standardized browsing experience.
The design principle reflected by the study guide is to prefer configured, reusable Salesforce functionality when it satisfies the user need. Pre-filtered list views reduce interaction effort and provide consistent segmentation across the partner experience.
Study Guide reference/topics: Experience Builder, opportunity list views, partner experience, filtering, Declarative Design.


NEW QUESTION # 147
Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce?

Answer: C

Explanation:
The correct answer is C. Objects to represent storage facilities and fields to store facility details, as stated in the uploaded study guide. The spreadsheet analogy maps directly to the Salesforce data model. In the spreadsheet, each row represents an individual storage facility, while each column represents an attribute of that facility.
In Salesforce, the collection of facilities should therefore be represented by an object. Each individual facility becomes a record of that object. Properties that describe the facility-such as location, capacity, facility type, or status-should be represented by fields on that object.
Option A reverses these concepts by treating facility details as objects and storage facilities as fields. This would not correctly model the entities represented by spreadsheet rows.
Option B creates separate objects for both facilities and their attributes even though the scenario describes the details simply as characteristics of each facility rather than separate related entities.
A useful conceptual mapping is:
Spreadsheet # Salesforce
Row # Record
Column # Field
Dataset/entity type # Object
Correct data modeling directly affects UX because well-structured objects and fields produce clearer forms, record pages, reports, filtering, and navigation. Therefore, storage facilities belong as object records, with their descriptive details represented as fields.
Study Guide reference/topics: Salesforce data model, objects, records, fields, spreadsheet migration, Declarative Design.


NEW QUESTION # 148
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?

Answer: C

Explanation:
The correct answer is B. Identify the message, audience, and purpose for content, as confirmed by the uploaded study guide. Effective onboarding begins by understanding who the users are, what they need to learn, and why the information matters to them. Identifying the message determines what information must be communicated. Identifying the audience allows content to be adapted to users' roles, prior knowledge, and workflow needs. Identifying the purpose ensures that onboarding material drives a meaningful outcome rather than simply presenting information.
Option A is too restrictive. Written documentation can support onboarding, but treating it as the only learning mechanism ignores differences in learning context and user experience.
Option C treats pop-ups as a default solution before the communication need has been defined. Pop-ups may sometimes support contextual guidance, but they are only one delivery mechanism and can become intrusive if poorly targeted.
The HCD principle is to design onboarding around users rather than around a preferred content format.
Understanding message, audience, and purpose therefore precedes selecting the specific onboarding mechanism.
Study Guide reference/topics: Onboarding, audience analysis, communication design, user needs, Human- Centered Design.


NEW QUESTION # 149
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?

Answer: A

Explanation:
The correct answer is C. T-shirt Sizing, matching the answer contained in the UX Designer study guide. T- shirt sizing is a relative estimation technique commonly used during Agile planning when a team needs an approximate understanding of the effort, complexity, or scope associated with backlog items. Instead of attempting premature precision with hours or exact implementation durations, items are classified into categories such as XS, S, M, L, or XL. These relative sizes allow team members to compare work items and identify those requiring significantly greater effort.
That makes the technique particularly appropriate to the wording "roughly estimate the work required." At sprint-planning time, the UX Designer may participate with developers, product owners, and other stakeholders in sizing work based on design complexity, research requirements, dependencies, implementation considerations, and validation effort.
A Prioritization Matrix serves a different purpose: it evaluates items according to criteria such as value and effort to determine priority rather than simply estimating size. "Sprint Backlogging" is not the estimation method being tested; the sprint backlog represents selected work rather than a relative sizing technique.
Therefore, T-shirt sizing provides a lightweight, collaborative method for estimating work before more detailed planning occurs.
Study Guide reference/topics: Agile ceremonies, sprint planning, relative estimation, T-shirt sizing, UX Fundamentals.


NEW QUESTION # 150
After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

Answer: B

Explanation:
When developers are building custom components in Salesforce and need to ensure that these components adapt to user preferences for density settings (Comfy or Compact), they should avoid using REM-based spacing values. This is because REM-based spacing does not automatically adjust based on the density setting chosen by the user, leading to a lack of consistency with the rest of the Salesforce UI, which does adapt to these settings. Instead, developers should:
A) Use the varSpacingMedium design token in CSS, as Salesforce Lightning Design System (SLDS) design tokens are context-aware and can adjust their values based on the density setting, ensuring a consistent user experience across different user preferences.
C) Use existing Lightning Components such as the card or page header, which are pre-built to adapt to density settings, ensuring that custom components align with the overall Salesforce UI and respect user settings for density.
Reference:Salesforce Lightning Design System (SLDS) documentation provides guidelines on using design tokens and building responsive components that respect user settings like density preferences. You can find more information on the official Salesforce Developers website or the SLDS documentation section.


NEW QUESTION # 151
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