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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Real Exam Qty: | Approx. 80 |
| Exam Price: | $149 USD |
| Passing Score: | 75% |
| Related Certifications: | Apple Certified IT Professional |
| Certificate Validity Period: | 3 years |
| Available Languages: | Japanese, Spanish, French, German, English |
| Exam Duration: | 120 minutes |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Registration System |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
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NEW QUESTION # 70
Which step should you complete if your iPad fails to back up to iCloud?
Answer: A
Explanation:
A functioning network connection is required for an iPad to upload its backup to iCloud. Apple documents that automatic iCloud backups normally occur when the device is connected to power, locked, and connected to Wi-Fi. Consequently, if an iCloud backup fails, confirming that the iPad has a working Wi-Fi connection is an appropriate troubleshooting step. Bluetooth is not required for iCloud Backup. The device also does not need to remain unlocked; automatic backups are specifically designed to occur while it is locked. Signing in with a Managed Apple Account is not the general solution to a failed backup because the relevant Apple Account and organizational configuration depend on how the device is deployed. The network connection must be functional so the backup data can communicate with Apple's iCloud services.
NEW QUESTION # 71
Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.
Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.
Answer:
Explanation:
NEW QUESTION # 72
Where are sysdiagnose log files located on iPhone?
Answer: A
Explanation:
Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says "Diagnostics are in flight".
Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with "sysdiagnose_" and include the date and time of the generation, the device type, and the iOS version. For example, "sysdiagnose_2024.01.06_17-14-
34+0500_iPhone_OS_iPhone_19A344.tar.gz". References: Using Sysdiagnose to Troubleshoot iOS or iPadOS - Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna
NEW QUESTION # 73
A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?
Answer: C
Explanation:
Instant Hotspot requires Wi-Fi, Bluetooth, and network settings to align.Reset Network Settings(Settings > General > Transfer or Reset iPhone > Reset) clears network glitches, re-establishing connectivity.
* Option B: "Allow Others" is for non-account devices, not same-account issues.
* Option C: Data Roaming is for cellular abroad, not Hotspot.
* Option D: Data Mode affects usage, not connection.
* Option A: Correct-resets network stack.References: Apple Support - "Use Instant Hotspot" (support.
apple.com/HT204023).
NEW QUESTION # 74
Select Four.
What file system formats are available in Disk Utility on a Mac
Answer: A,B,E,F
Explanation:
Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:
* Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals.
APFS is optimized for the Flash/SSD storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and APFS (Case-sensitive, Encrypted).
* Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case-sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled, Encrypted).
* ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does not support journaling, encryption, or case sensitivity.
* MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16 and FAT32.
FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.
Therefore, the correct answer is A, C, D, and F.
References:
* File system formats available in Disk Utility on Mac.
NEW QUESTION # 75
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