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| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment |
| Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
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NEW QUESTION # 22
Org-Wide Default sharing is set to Private in a Salesforce org.If the Field Service User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose 3 answers
Answer: A,C,E
Explanation:
For this scenario, Salesforce Field Service should use Service Resources, Resource Absences, and Work Orders through User Territory sharing. With private OWD and User Territory sharing enabled, territory users receive access to the operational records necessary to dispatch and manage work in the territories they cover, including resources, their absences, and relevant work records.
Field Service access combines Salesforce object permissions with Field Service permission-set licenses and managed sharing. The correct design applies least privilege: technicians, agents, dispatchers, contractors, and administrators should receive only the capabilities required for their operational persona.
The alternatives address different parts of the Field Service model. Accounts may require separate parent- record sharing considerations, while Work Types are configuration templates rather than territory-specific operational records.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - User Territories; private OWD; territory public groups.
NEW QUESTION # 23
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
Answer: D
Explanation:
This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets. References:https://help.salesforce.com/s/articleView?id=sf.
fs_asset_relationships.htm&type=5
NEW QUESTION # 24
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Answer: A,B
Explanation:
Color Palettes are settings that allow dispatchers to customize the colors of service appointments on the Gantt based on different criteria such as status, priority, or rule violations[154]. Appointment List is a tool thatallows dispatchers to view and filter service appointments in a list view based on different criteria such as status, priority, or rule violations[155]. Using these two features on the Dispatcher Console would allow visualizing Rule Violating Service Appointments by setting up color codes or filters based on rule violations.
Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[156]. Gantt Map is a tool that allows dispatchers to view and manage service appointmentson a map[157]. Using these two features on the Dispatcher Console would not allow visualizing Rule Violating Service Appointments by themselves unless combined with color palettes or appointment list. References: https://help.salesforce.com/s
/articleView?id=sf.fs_gantt_color_palettes_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_appointment_list_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.
htm&type=5
NEW QUESTION # 25
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
Answer: A,B,E
Explanation:
Inventory is used to track product quantities in different locations such as warehouses or vans. Products Consumed are used to report when parts are used by technicians during service appointments and adjust inventory levels accordingly. Mobile Locations are used to track inventory in technicians' vans or trucks using geolocation data from their mobile devices. Warehouse Locations are used to track inventory in fixed locations such as warehouses or depots using address data from their records. Products Required are used to request products from inventory for a service appointment, butdo not ensure that technicians report when parts are used. References: https://help.salesforce.com/s/articleView?id=sf.fs_inventory_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com
/s/articleView?id=sf.fs_mobile_locations_overview.htm&type=5
NEW QUESTION # 26
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Answer: A,B
NEW QUESTION # 27
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