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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics5%- Reporting and Insights
  • 1. Salesforce reporting for nonprofits
    • 2. Campaign tracking and engagement measurement
      Topic 2: Domain Expertise20%- Nonprofit Solution Identification
      • 1. Trailhead, AppExchange, and Community resources
        • 2. Fundraising and donor management solutions
          • 3. Program and volunteer management solutions
            • 4. Marketing and engagement solutions
              Topic 3: Integration and Data Management15%- Data Handling
              • 1. Data quality and deduplication concepts
                • 2. Data import and migration strategies
                  Topic 4: Solution Design20%- Architecture Design
                  • 1. Design scalable nonprofit data models
                    • 2. Align solutions to nonprofit business requirements
                      Topic 5: Implementation Strategies and Best Practices- NPSP Configuration and Setup
                      • 1. Household Account Model implementation
                        • 2. Install and configure Nonprofit Success Pack
                          - Project Delivery
                          • 1. Consulting best practices for nonprofit implementations
                            • 2. Risk identification and mitigation

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q37-Q42):

                              NEW QUESTION # 37
                              A nonprofit needs to frequently import membership renewal and donation dat a. Each Import needs a different configuration that will update existing Contacts in addition to creating Opportunities.
                              Which tool should the consultant recommend?

                              Answer: C

                              Explanation:
                              To handle frequent imports of membership renewal and donation data, where each import needs a different configuration to update existing Contacts and create Opportunities, the NPSP Data Importer should be recommended:
                              NPSP Data Importer:
                              The NPSP Data Importer is specifically designed for nonprofits and supports complex data import needs, including updating existing records and creating new ones.
                              It allows you to map fields from your import file to Salesforce fields, ensuring data is correctly placed.
                              Set Up the Import:
                              Prepare your data in a CSV format.
                              Go to the NPSP Data Importer app in Salesforce.
                              Create separate templates for membership renewals and donations to handle different configurations.
                              Map Fields:
                              Use the mapping feature to map fields from your import file to the corresponding Salesforce fields.
                              Ensure that you map fields for Contacts, Opportunities, and any custom fields needed for memberships and donations.
                              Run the Import:
                              Upload your data file and run the import process.
                              Monitor the import progress and check for any errors or discrepancies.
                              Verify Data:
                              After the import is complete, verify that the data has been correctly updated and new records have been created as expected.
                              Check the updated Contacts and newly created Opportunities to ensure data integrity.
                              Salesforce Nonprofit Success Pack (NPSP) documentation on the Data Importer CertGod Nonprofit Cloud Consultant guide


                              NEW QUESTION # 38
                              A developer wrote a trigger on the Contact object.
                              What are two benefits of using Table-Driven Trigger Management (TDTM) the consultant should discuss with the developer?
                              Choose 2 answers

                              Answer: B,C

                              Explanation:
                              https://powerofus.force.com/s/article/NPSP-TDTM-Overview
                              Table-Driven Trigger Management (TDTM) in the Salesforce Nonprofit Success Pack (NPSP) allows developers and administrators to manage Apex triggers in a more flexible and controlled manner. The benefits include:
                              Control the order in which the code executes (B): TDTM enables you to specify the order of execution for various triggers, ensuring that triggers run in the desired sequence.
                              Disable specific pieces of code (D): TDTM allows you to disable individual triggers or handler classes without modifying the actual code, which is useful for debugging or temporarily disabling functionality.
                              Salesforce Nonprofit Success Pack Documentation
                              Salesforce Trailhead: Manage Nonprofit Success Pack (NPSP) Table-Driven Trigger Management


                              NEW QUESTION # 39
                              A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
                              Which two initial steps should a consultant discuss with the nonprofit?
                              Choose 2 answers

                              Answer: A,D

                              Explanation:
                              When a nonprofit is making a substantial technology shift that will affect multiple teams and departments, the initial steps should include forming a powerful guiding coalition and establishing a sense of urgency. These steps are critical for successful change management.
                              Form a powerful guiding coalition:
                              This involves assembling a group with enough power and influence to lead the change effort and encourage collaboration across departments.
                              Establish a sense of urgency:
                              Creating a sense of urgency helps build the momentum needed for change by highlighting the importance and benefits of the technology shift to the entire organization.
                              Kotter's 8-Step Change Model
                              Salesforce Nonprofit Cloud Consultant Study Guide


                              NEW QUESTION # 40
                              A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
                              Now should the consultant set this up?

                              Answer: C

                              Explanation:
                              To compare giving at consistent points in time from year to year, the best solution is to set up a Reporting Snapshot on Opportunities. A Reporting Snapshot allows you to capture data at specific points in time and then compare it across different periods. Here are the steps to set this up:
                              Create the Report:
                              Create a report on Opportunities that includes the relevant data you want to capture (e.g., donation amounts, dates).
                              Ensure the report filters are set to capture data for the specific time frames you are interested in.
                              Create a Custom Object:
                              Create a custom object to store the snapshot data.
                              Add fields to this custom object that correspond to the fields in your report.
                              Set Up the Reporting Snapshot:
                              Navigate to Setup.
                              In the Quick Find box, type "Reporting Snapshots" and select "Reporting Snapshots".
                              Click "New Reporting Snapshot".
                              Name the snapshot and select the source report you created.
                              Select the target object (the custom object you created).
                              Map the fields from the report to the fields in the custom object.
                              Schedule the Reporting Snapshot:
                              Set up a schedule for when the snapshot should run (e.g., daily, weekly, monthly).
                              Save and activate the schedule.
                              By capturing the data at regular intervals, you can generate historical reports that compare giving over different years at consistent points in time.
                              "Set Up Reporting Snapshots" from Salesforce Help: Reporting Snapshots
                              "Salesforce Reporting Snapshots for Nonprofits" from Salesforce.org: Salesforce.org Guide


                              NEW QUESTION # 41
                              A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
                              What are three items the consultant should review to troubleshoot the issue?
                              Choose 3 answers

                              Answer: B,C,D

                              Explanation:
                              To troubleshoot incorrect values in the NPSP calculated donation summary fields on Contact and Account records, the consultant should review the following:
                              Customizable Rollups:
                              Verify the settings and configuration of Customizable Rollups in NPSP. Incorrect configurations or mappings can lead to inaccurate summary values.
                              Ensure that the rollups are set up correctly to calculate totals based on the desired criteria.
                              Opportunity Stages:
                              Check the Opportunity stages to ensure they are correctly defined and assigned. Only certain stages (e.g., "Closed Won") should be included in donation summaries.
                              Misconfigured or incorrect stages can result in inaccurate summary calculations.
                              NPSP Health Check:
                              Run the NPSP Health Check to identify any potential configuration issues or data integrity problems.
                              The Health Check provides insights and recommendations to address common issues within NPSP.
                              Salesforce Nonprofit Success Pack Documentation on Customizable Rollups Salesforce Opportunity Stages Configuration Guide NPSP Health Check Documentation


                              NEW QUESTION # 42
                              ......

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