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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels
Topic 2: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Topic 3: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Transition from other platforms 2. Data migration strategies
Topic 5: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 6: Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies

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Salesforce Certified Slack Consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
A large organization is concerned about protecting sensitive information within Slack. Which org level security setting is most effective in preventing data breaches?

A. Implementing strict channel privacy settings
B. Enabling two-factor authentication for all users
C. Integration of a Data Loss Prevention (DLP) tool
D. Limiting file uploads and downloads

Answer: C

Explanation:
Integrating a Data Loss Prevention tool is the most effective in protecting sensitive information as it monitors and controls data transfer, preventing potential breaches.

NEW QUESTION # 45
When introducing new team members to Slack through an experiential learning approach, what method is most effective to enhance their practical understanding and use of the platform?

A. Providing a detailed reading list about Slack's features and expecting team members to study them independently
B. Encouraging team members to learn through trial and error during their everyday work without any guided training
C. Setting up interactive, hands-on sessions where team members actively use Slack features in real or simulated work scenarios
D. Organizing a series of lectures about the history and development of Slack without practical application

Answer: C

Explanation:
Interactive, hands-on sessions that involve using Slack in real or simulated work scenarios are fundamental to the experiential learning approach. This method allows team members to actively engage with the platform, enhancing their practical understanding and proficiency through direct experience.

NEW QUESTION # 46
You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A. Set aside time in the session to practice threading and emoji reactions live.
B. Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
C. Test your attendees with multiple choice questions about threading and emoji reactions.
D. Include a screenshot of threads and emoji reactions on your slides.

Answer: A

Explanation:
The correct answer is A. Slack enablement should be experiential, especially for core user behaviors such as replying in threads and reacting with emoji. These are not concepts users master by seeing a screenshot or answering a quiz; they need to perform the actions inside Slack. Setting aside live practice time allows participants to reply in a thread, react to a message, observe how threads keep the main channel clean, and understand how emoji reactions can replace low-value follow-up messages.
Option B is passive and does not prove the learner can perform the task. Option C checks memory, not skill. Option D can support post-session reinforcement, but it does not ensure attendees can perform the activities after training. A strong Slack learning session should combine demonstration with guided practice in a training channel. This gives learners confidence and makes adoption more realistic because they practice the exact behavior they will use in daily collaboration.

NEW QUESTION # 47
A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?

A. Workspace Owner
B. Org Admin
C. Workspace Admin
D. Org Owner

Answer: D

Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.

NEW QUESTION # 48
What type of Slack message can be used to initiate an action in Salesforce?

A. Direct message
B. Reaction emoji
C. Threaded message
D. Slash command

Answer: D

Explanation:
Slash commands in Slack allow users to initiate actions in Salesforce, such as querying records, creating new tasks, or triggering workflows, directly from Slack.

NEW QUESTION # 49
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