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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years (requires recertification) |
| Available Languages: | German, Japanese, English |
| Related Certifications: | CSA (Certified System Administrator) CIS-CSM (Customer Service Management) CIS-SM (Service Mapping) CIS-FSM (Field Service Management) CIS-CSD (Service Desk) |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-based |
| Real Exam Qty: | 65-80 |
| Exam Price: | USD $150-200 |
| Passing Score: | 70% |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is an industry-recognized certification that validates the skills and knowledge of IT professionals in implementing, configuring, and managing IT service management processes using ServiceNow. CIS-ITSM exam is designed for professionals who have experience working with ServiceNow ITSM and want to enhance their skills and knowledge to implement ITSM processes more effectively.
Achieving the ServiceNow CIS-ITSM Certification can offer various benefits to IT professionals. It can help individuals enhance their career prospects and open up new opportunities in the IT service management domain. It can also demonstrate an individual's commitment to their profession and their willingness to stay up-to-date with the latest technologies and trends in the industry.
NEW QUESTION # 82
Which change request fields are mandatory to transition from Review to CIosed in the base platform configuration? (Choose 2 options)
Answer: B,C
Explanation:
The correct selection is B, C because B. CIose code; C. CIose notes. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for- purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. CIosed by; D. CIosed. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 83
Which module to use in order to configure creating requests via email?
Answer: B
NEW QUESTION # 84
Which of the following statements best describes the purpose of "Enable wish list" checkbox in the catalog form?
Answer: C
NEW QUESTION # 85
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?
Answer: A
Explanation:
Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();
NEW QUESTION # 86
What are key relationships between Changes and Incidents?
Choose 2 answers
Answer: B,C
Explanation:
Answer B, C aligns with the baseline ServiceNow implementation: B. Incidents can be caused by a Change; C). A Change can resolve Incidents. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data.
Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Incident owners are part of the change approval workflow; D.
Incidents autoclose upon closure of a related Change. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 87
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