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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Real Exam Qty:Approximately 80
Certificate Validity Period:Not officially specified
Exam Duration:120 minutes
Exam Format:Multiple Choice (Single Select), Multiple Choice (Multiple Select)
Related Certifications:Apple Certified Support Professional
Passing Score:75%
Available Languages:English
Exam Price:$149 USD
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 7
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

Apple Device Support Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
How can you enlarge the view on your Mac using an accessibility feature?

Answer: C

Explanation:
The Zoom accessibility feature on macOS enlarges the screen view, making content larger for better visibility. Found in System Settings > Accessibility > Zoom , it offers options like full-screen zoom, picture- in-picture, or split-screen magnification, activated via keyboard shortcuts (e.g., Option-Command-8) or a trackpad gesture.
* Option A (Increase Transparency) adjusts UI clarity, not size.
* Option B (Zoom) is the correct feature for screen enlargement.
* Option C (Assistive Touch) is an iOS feature, not macOS.
* Option D (Magnifier) exists on iOS/iPadOS, not as a distinct macOS feature (Zoom serves this purpose). Details are in Apple's " Use Zoom on your Mac " (support.apple.com/HT210978).


NEW QUESTION # 41
You've forgotten your login password or it's locked from too many failed attempts to log in.
What's the alternative method to unlock FileVault and reset your password?

Answer: A

Explanation:
iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you've forgotten your login password or it's locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select "I forgot my password" and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.


NEW QUESTION # 42
Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

Answer: C


NEW QUESTION # 43
What is the feature that allows you to share your screen in Facetime?

Answer: D


NEW QUESTION # 44
You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

Answer: C

Explanation:
System Information > Hardware is the place where you can check to see if your podcast mic is properly connected to your Mac. System Information is an app that shows detailed information about your Mac hardware, software, and network. You can access System Information from the Utilities folder in the Applications folder, or by choosing About This Mac from the Apple menu and clicking System Report. Under the Hardware section, you can find information about your audio devices, such as the manufacturer, model, and connection type. If your podcast mic is connected to your Mac, it should appear under the Audio section. If it does not appear, you may need to troubleshoot the connection or try a different port or cable12. References: = Apple - Support - Manuals, macOS User Guide, System Information; How do I connect a microphone to my MacBook? | ZDNET.


NEW QUESTION # 45
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