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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures22%- Safety and environmental procedures
  • 1. Safety and compliance
    • 2. E-waste handling
      - Professionalism and communication
      • 1. Documentation procedures
        • 2. Customer service best practices
          Topic 2: Security25%- Threats and vulnerabilities
          • 1. Malware types
            • 2. Social engineering attacks
              - Security practices
              • 1. Wireless security and encryption
                • 2. Authentication and access control
                  Topic 3: Software Troubleshooting22%- Device and application troubleshooting
                  • 1. Performance optimization
                    • 2. Peripheral issues
                      - Common OS issues
                      • 1. Boot issues and recovery
                        • 2. Application crashes and errors
                          Topic 4: Operating Systems31%- Windows OS installation, configuration, and management
                          • 1. Windows tools and utilities
                            • 2. Command-line tools (basic administration)
                              - Other operating systems
                              • 1. Linux fundamentals
                                • 2. macOS basics

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q29-Q34):

                                  NEW QUESTION # 29
                                  A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

                                  Answer: D

                                  Explanation:
                                  Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial.
                                  A). Login time restrictions are general user account settings, not specific to credential managers.
                                  C). TPM is used more commonly for full disk encryption, not specifically required for password managers.
                                  D). The lock screen protects general access but does not protect stored credentials alone.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication technologies and secure credential storage.
                                  Study Guide Section: Password management and protection best practices


                                  NEW QUESTION # 30
                                  A computer frequently crashes after an OS patch. Which of the following actions should a technician take to prevent further crashes and look into the issue?

                                  Answer: C

                                  Explanation:
                                  Rolling back the updates will revert the system to its previous stable state, preventing further crashes and allowing investigation into the issue caused by the recent OS patch.


                                  NEW QUESTION # 31
                                  An organization's marketing department wants to use a new generative AI product. A technician reviews the company's AI policy and notices the new product is not listed in the appropriate use section. Which of the following should the technician do next?

                                  Answer: B

                                  Explanation:
                                  Introducing a new generative AI product that is not covered by the existing AI policy requires formal review to address legal, security, compliance, and risk considerations. Escalating the request ensures the product is evaluated and approved through proper governance before use.


                                  NEW QUESTION # 32
                                  An employee receives a message urging them to scan an image with their company-owned smartphone that will access the account management portal in order to reset their password. Which of the following describes this type of social engineering attack?

                                  Answer: D

                                  Explanation:
                                  This scenario is phishing delivered through a QR code (scan an image to reach a portal), which is best described as quishing . Quentin Docter defines phishing as a social engineering method where the attacker makes a message look legitimate and convinces the user to click a link to "correct" an account problem; after the click, the victim is taken to a site controlled by the attacker and asked for credentials. A QR code in a message is simply an alternate way to deliver that same malicious "link" without showing the URL clearly.
                                  The Mike Meyers Lab Manual distinguishes related social engineering types: vishing is done by phone calls, and whaling targets high-level executives. Smishing is phishing delivered via SMS text messages, but the prompt specifically centers on scanning an image (QR-style workflow), not a text-message attack vector.
                                  Docter also notes QR codes are commonly used in authentication workflows (for example, adding accounts to authenticator apps), which is why attackers mimic this behavior to make the scam seem normal. Therefore, QR-based phishing is best labeled quishing .


                                  NEW QUESTION # 33
                                  A technician wants to create new partitions on a device so that a user can keep work data and personal data separate. Which of the following tools should the technician use?

                                  Answer: D

                                  Explanation:
                                  The correct answer is B. diskmgmt.msc, which opens the Disk Management console in Windows. Disk Management is the primary built-in tool used to create, delete, resize, and format disk partitions.
                                  The Quentin Docter - CompTIA A+ Complete Study Guide explains that disk partitioning is commonly used to separate data for organizational, security, and backup purposes. Disk Management allows technicians to divide a single physical drive into multiple logical volumes, such as one partition for the operating system and another for user data.
                                  The Travis Everett & Andrew Hutz - All-in-One Exam Guide states that diskmgmt.msc provides a graphical interface for managing partitions, drive letters, file systems, and volumes without requiring third- party tools. This makes it the preferred and safest option for partitioning tasks on Windows systems.
                                  The Mike Meyers / Mark Soper Lab Manual clarifies that tools like perfmon.msc monitor performance, lusrmgr.msc manages user accounts, and devmgmt.msc handles hardware devices. None of these tools can modify disk partitions.
                                  Because the task specifically involves creating partitions, Disk Management is the correct and only appropriate tool, making B the correct answer.


                                  NEW QUESTION # 34
                                  ......

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