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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
Topic 1: SAP Sales Cloud & Service Cloud	- Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes
Topic 2: SAP Commerce Cloud	- Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management
Topic 3: Security and Identity Management	- Data protection and compliance in CX solutions - Authentication and authorization concepts
Topic 4: SAP Marketing Cloud	- Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration
Topic 5: Integration and Extensibility	- SAP Integration Suite concepts - Extensibility options in SAP CX solutions - API management and event-driven architecture
Topic 6: SAP Customer Experience Architecture	- End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q16-Q21):

NEW QUESTION # 16
You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.

A. The product master data has already been loaded into SAP Commerce Cloud.
B. The images for the storefront are available in the Cloud Portal.
C. The security settings are configured in the Cloud Portal.
D. The code is working properly locally and it has been pushed to the Git repository.
E. The Git repository has been configured in the Cloud Portal.

Answer: C,D,E

NEW QUESTION # 17
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

A. Datasets
B. Reports
C. Stories
D. Dashboards

Answer: B,C

NEW QUESTION # 18
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Case categorization
B. Machine translation
C. Account categorization
D. Warranty determination

Answer: A,B

NEW QUESTION # 19
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.

A. Service Model Infrastructure
B. Behavior Definitions
C. Core Data Services
D. Java and Spring
E. Event-Handlers

Answer: A,B,C

NEW QUESTION # 20
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.

A. Embeddable
B. Extensible
C. Progressive
D. Accessible
E. Open source

Answer: B,C,E

NEW QUESTION # 21
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