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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Topic 2: Design | 30% | - Vision and Roadmap
|
| Topic 3: Discovery | 32% | - Research Methods
|
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NEW QUESTION # 99
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?
Answer: A
Explanation:
Combining customer research findings with competitive market benchmarking provides compelling evidence for executive buy-in. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Competitive analysis adds market context to customer research by showing how alternatives shape expectations and where differentiation may exist. When combined with direct research evidence, it gives stakeholders a stronger rationale for change than a polished visual concept alone. Here, Research findings and a competitive analysis. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Wireframes and a total addressable market (TAM) calculation focuses attention elsewhere, while Inspiring graphics and personas addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 100
Cloud Kicks ' stakeholders engaged a strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
Answer: B
Explanation:
Self-service that reduces support costs is driven primarily by letting customers find answers themselves via a knowledge base, deflecting cases before they ' re ever logged. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A searchable knowledge base enables customers to answer common questions without opening a case or waiting for an agent. This directly supports self-service and case deflection, whereas simply exposing case status or order information improves visibility without addressing the broader support-cost objective. Here, Exposing their knowledge base to customers is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Allowing customers to see their open cases focuses attention elsewhere, while Providing dashboards of orders to customers addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 101
A strategy designer is facilitating a critique on a concept for their company ' s new loyalty program, and they ' re getting a lot of subjective feedback representing personal opinions. What is the most common reason for this, assuming good intent from all participants?
Answer: C
Explanation:
Clear critique guidelines, objectives, and framing are essential for keeping feedback focused on strategic goals rather than subjective personal preferences. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Effective critique depends on explicit goals and criteria.
Participants should understand what aspect of the work is being evaluated and how feedback should relate to user needs, business outcomes, and strategic intent rather than personal taste. Here, The designer has not properly defined the guidelines for the critique session. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. The critique does not have the right participants in the room; there are too many dominant personalities. focuses attention elsewhere, while The non-designers do not have the skills needed to give effective critique on design work. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 102
A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influence on the project. The designer wants to understand each stakeholder ' s potential negative and positive impacts on the project. Which tactic should be used?
Answer: A
Explanation:
Stakeholder Analysis identifies individual stakeholder motivations, influence levels, and potential alignment risks. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Stakeholder analysis identifies who has interest, influence, decision authority, positive or negative impact, and potential resistance. That information helps the designer tailor engagement, identify champions and detractors, and reduce organizational risk before it blocks the project. Here, Stakeholder Analysis is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Stakeholder KPIs focuses attention elsewhere, while Stakeholder Focus Group addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 103
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company
' s website navigation menu. CK ' s strategy designer asks the design team to revise the menu by co-designing it with end users. Which technique should be used to do this?
Answer: B
Explanation:
Card sorting is a classic UX technique used with users to organize and structure information architecture and navigation menus. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Card sorting reveals how users naturally group and label information. Repeated patterns expose users' mental models, making the method particularly useful for navigation and information-architecture decisions that should be shaped with end users rather than imposed internally. Here, Card sorting is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Heuristic review focuses attention elsewhere, while Consequence scanning addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: UX Basics - Create UX Artifacts
NEW QUESTION # 104
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