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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Enabling Slack Success	15%	- Promote best practices and user adoption - Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity
Topic 2: Fundamentals	9%	- Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features
Topic 3: Channel & User Group Administration	28%	- Manage default channels and required channels - Implement channel naming conventions and best practices - Convert public channels to private channels - Manage user groups and channel permissions - Configure channel management policies
Topic 4: App Administration	10%	- Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration
Topic 5: User Lifecycle Management	14%	- Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management
Topic 6: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies
Topic 7: Security	15%	- Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Enable multi-factor authentication (MFA)

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Salesforce Certified Slack Administrator Sample Questions (Q169-Q174):

NEW QUESTION # 169
Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A. Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.
B. Create a private channel in the HR workspace, and add all hiring managers in the organization.
C. Create a public channel in the HR workspace, and add all hiring managers in the organization.
D. Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.

Answer: B

Explanation:
Slack recommends for sensitive HR communication:
"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved." A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.
(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)

NEW QUESTION # 170
You're a Workspace Admin for AcmeTesting Inc., which has standard prefixes: help-, proj-, and announcements-.
What is an appropriate channel name within the AcmeTesting Sales workspace?
(Select the best answer)

A. #help-finance
B. #announcements-team
C. #acme-sales proj finance
D. #sales-help-services

Answer: A

Explanation:
Slack recommends:
"Channel names should follow consistent naming conventions and use hyphens between words, e.g., help- finance for a help-related finance channel." Option A incorrectly reverses prefix order. Option B uses incorrect formatting. Option D misuses the prefix format as well.
(Reference: Slack Administration Study Guide - Channel Naming Conventions)
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NEW QUESTION # 171
You're an Org Owner of a Slack Enterprise Grid org. Your company recently selected an Enterprise Mobility Management (EMM) provider and you will be turning on EMM. You're preparing a communication to share with your end users so they understand when they need to take action.
What guidance would you include in your communication?
(Select the best answer.)

A. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 24 hours.
B. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 72 hours.
C. End users will be immediately signed out of Slack on any unmanaged mobile devices.
D. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within one week.

Answer: C

Explanation:
According to Slack's official documentation on Enterprise Mobility Management (EMM):
"When EMM is required, any users who are not on an approved device and have not completed setup will be immediately signed out of Slack on their mobile devices." There is no grace period of 24 hours, 72 hours, or one week - once EMM enforcement is enabled, users must be using an approved device immediately or they are signed out.
(Reference: Slack Administration Study Guide - Mobile Security and Enterprise Mobility Management)
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NEW QUESTION # 172
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
B. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
C. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
D. Downgrade your Slack plan to Business+ and turn off SSO.

Answer: C

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 173
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)

A. Gather a team to begin developing a custom Slack app.
B. Create a workflow using an incoming webhook once the report is generated.
C. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
D. Search the Slack App Directory for an existing Slack app that supports the online tool.

Answer: D

Explanation:
Slack recommends:
"First search the Slack App Directory to check for an existing integration with the third-party tool before building or customizing anything." This saves time, ensures reliability, and simplifies deployment if an official app already exists.
(Reference: Slack Administration Study Guide - Managing App Integrations)
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NEW QUESTION # 174
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