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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Identify stakeholder roles 2. Facilitate communication 3. Manage stakeholder expectations 4. Prioritize business needs
Topic 2: Development Support and User Acceptance	12%	- Solution validation 1. Validate business outcomes 2. Manage change adoption 3. Support development teams 4. Coordinate user acceptance testing
Topic 3: Requirements	18%	- Requirements management 1. Identify dependencies 2. Validate requirements 3. Manage requirement lifecycle 4. Gather business requirements
Topic 4: Customer Discovery	17%	- Business analyst responsibilities 1. Demonstrate Salesforce capabilities 2. Identify business objectives 3. Assess customer environment 4. Support implementation lifecycle
Topic 5: User Stories	18%	- Agile documentation 1. Write user stories 2. Define acceptance criteria 3. Refine backlog items 4. Support Agile delivery
Topic 6: Business Process Mapping	12%	- Process analysis 1. Use process mapping techniques 2. Document current-state processes 3. Design future-state processes 4. Manage scope definition

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Salesforce Certified Business Analyst Exam Sample Questions (Q65-Q70):

NEW QUESTION # 65
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
B. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
C. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

Answer: A

NEW QUESTION # 66
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

A. Functionality on interconnected objects should be part of UAT.
B. Several teams should be part of UAT to represent multiple viewpoints.
C. End users who are experts in that functionality should participate in UAT.

Answer: A

NEW QUESTION # 67
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

A. Be vulnerable and own their mistake.
B. Ask their supervisor for help immediately.
C. Promise to work harder to avoid other mistakes.

Answer: A

Explanation:
The best way for a business analyst to build trust with stakeholders after making a mistake is to be vulnerable and own their mistake. This will show honesty, humility, accountability, and willingness to learn from errors.
Promising to work harder to avoid other mistakes may sound defensive or unrealistic without acknowledging what went wrong or how to fix it. Asking their supervisor for help immediately may seem desperate or unprofessional without trying to resolve it first with stakeholders. References: https://trailhead.salesforce.com
/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders

NEW QUESTION # 68
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A. Limit effort to contact the unresponsive SMEs.
B. Escalate the concern to the SMEs' manager.
C. Put extra effort into following up with the SMEs.

Answer: B

Explanation:
Explanation
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NEW QUESTION # 69
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

A. Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
B. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
C. Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

Answer: A

Explanation:
In managing a project backlog, especially in an Agile environment like a Sales Cloud implementation, it's crucial to prioritize items based on their importance and impact on the project's success. When a stakeholder wants to include a medium-priority item over high-priority ones, the BA should first understand the reasoning behind the stakeholder's valuation of that item. This involves verifying the criteria used to assign priorities and ensuring that all items are assessed consistently. By engaging in this dialogue, the BA can clarify the importance of following the prioritized backlog to maximize project value and may also uncover new information that could lead to a re-evaluation of priority levels for all items.

NEW QUESTION # 70
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