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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion Service Overview- Core Service Architecture
  • 1. Fusion Service data model and components
    • 2. Service request lifecycle management
      - Service Configuration Basics
      • 1. Basic setup and administration
        • 2. Security roles and access control
          Service Request Management- Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              - Case and ticket handling
              • 1. SLAs and escalation management
                • 2. Creation, routing, and assignment rules
                  Integrations and Extensions- Integration capabilities
                  • 1. Third-party system integration
                    • 2. REST APIs and integration flows
                      Reporting and Analytics- Service analytics
                      • 1. Operational reporting
                        • 2. Dashboards and KPIs
                          Field Service and Dispatch- Field service operations
                          • 1. Scheduling and dispatch rules
                            • 2. Work order management
                              Knowledge Management- Knowledge articles
                              • 1. Search and recommendation usage
                                • 2. Creation and lifecycle management

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q45-Q50):

                                  NEW QUESTION # 45
                                  Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                  Identify three advantages of selecting the category correctly.

                                  Answer: A,C,D


                                  NEW QUESTION # 46
                                  Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
                                  What are two advantages of creating a new service catalog instead of using an existing one?

                                  Answer: B,C


                                  NEW QUESTION # 47
                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  Answer: A


                                  NEW QUESTION # 48
                                  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                  Answer: B


                                  NEW QUESTION # 49
                                  Which four actions does the REST API for Service Requests (SRs) allow?

                                  Answer: A,C,D,E


                                  NEW QUESTION # 50
                                  ......

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