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| Section | Weight | Objectives |
|---|---|---|
| Visit Execution | 36% | - In-store process management
|
| Platform | 10% | - Core platform configuration
|
| Data Setup | 36% | - Security and access
|
| Visit Planning | 6% | - Territory and route management
|
| Analytics | 6% | - Reporting and KPIs
|
| Integrations | 6% | - System connectivity
|
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NEW QUESTION # 60
ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages.
What should a Consultant consider when designing orchestration flows for these requirements?
Answer: A
Explanation:
Industries Order Management should only react to relevant provisioning milestones. Sending every network event overwhelms the platform and wastes governor limits. Therefore:
The middleware/integration layer filters milestones.
Only relevant milestones trigger Push Event Orchestration Items inside OM.
OM receives the filtered event and progresses the order.
This is the recommended, scalable pattern.
Why others are incorrect:
B is wrong: irrelevant milestones still impact limits.
C sending all milestones is inefficient and unnecessary.
D letting an Integration Procedure manipulate order status is not how OM is triggered.
NEW QUESTION # 61
Universal Connect (UC) offers a router to its customers, which is included as part of the Business Internet offer. However, the router has no commercial significance to the selling process. UC is currently using Industries Order Management (OM).
How should a Consultant model the router with respect to the Business Internet offer?
Answer: B
Explanation:
In Salesforce Communications Cloud and Industries Order Management (OM), products that do not carry commercial value but are required for fulfillment must be modeled as Technical Products. Public Salesforce EPC and OM design guidance explains that a Technical Product is used when an item is not visible during selling, does not influence the commercial configuration, and is instead required for downstream fulfillment, service activation, or device provisioning.
In the case of Universal Connect (UC), the router included with the Business Internet offer has no commercial significance-meaning sales agents do not configure it, no pricing is associated with it, and customers should not see it as a selectable or independent commercial item. Instead, it simply needs to appear in the fulfillment layer so that the order can drive device shipment, installation, inventory allocation, or activation steps.
Salesforce's recommended modeling approach is to:
Create the router as a Technical Product Specification.
Add it to the Business Internet offer as a Technical Child.
Allow decomposition in OM to generate Fulfillment Request Lines (FRLs) for the router automatically, without exposing it during quoting.
This ensures:
Clean commercial experience (router hidden from the sales journey).
Accurate fulfillment instructions to downstream systems.
No need for complex rules or hiding logic in quote documents.
Options A and B incorrectly place the router inside the commercial structure, which is not aligned with EPC best practices. Option D introduces a separate offer and automation logic, which adds unnecessary complexity and breaks modeling principles.
NEW QUESTION # 62
Which three types of permissions should be set in the app to provide users access to ' Visits ' , Retail Stores and Action Plan Templates?
Answer: A,B,D
Explanation:
Users performing Consumer Goods Retail Execution activities require the appropriate combination of Retail Execution, Industries Visit, and Action Plans permissions.
Lightning Retail Execution Plus provides access to Consumer Goods Retail Execution capabilities for strategic-sales users. Salesforce lists Lightning Retail Execution Plus among the available Retail Execution permission set licenses used to enable Consumer Goods features.
The Industries Visit permission provides access to industry-specific Visit functionality. Visits are fundamental to Retail Execution because they represent scheduled interactions between field representatives and Retail Stores. The permission set supplies access to objects involved in visit execution, including Visit, Assessment Task, Assessment Task Definition, Action Plan, Action Plan Template, and related records.
The Action Plans permission enables users to access and manage Action Plans. Action Plan Templates define the repeatable activities that are subsequently associated with Visits and executed by field representatives.
Salesforce ' s setup instructions direct administrators to assign a Retail Execution permission set together with Action Plans and Industries Visit to users who require access to visits, tasks, and related Retail Execution capabilities. Sales Quotations addresses a different commercial process.
Study Guide Topics:Platform - > Permission Sets - > Lightning Retail Execution Plus - > Industries Visit - > Action Plans
NEW QUESTION # 63
How can an Account Manager visualize store visits in their territory for the day by their current status?
Answer: B
Explanation:
To visualize store visits in their territory for the day by their current status, an Account Manager can create a map layer using visits as the base object and color code the markers by status. A map layer is a visual representation of data on a map that can be filtered and customized. A visit is an object that represents a scheduled or unscheduled interaction between a field rep and a retail store. The status of a visit indicates whether it is planned, in progress, completed, or canceled. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34.
NEW QUESTION # 64
Where would a Consumer Goods Cloud Admin need to establish the expected value for the planogram metrics?
Answer: A
Explanation:
The expected value for a planogram metric is defined on the Retail Store KPI. In the Consumer Goods Retail Execution data model, an Assessment Indicator Definition specifies what is measured, while the Retail Store KPI establishes the target or expected value against which the field representative ' s actual observation is evaluated.
When an administrator creates a Retail Store KPI, Salesforce requires selection of the relevant Assessment Indicator Definition and provides configuration fields for the Retail Store Group, In-Store Location Category, product or product category, planogram, KPI type, effective dates, and target value. Supported KPI types include Facing, Share of Shelf, Out of Stock, Inventory, Price, and Revenue. The administrator then defines the target value appropriate to the selected assessment indicator.
During visit execution, the representative captures an actual value. Salesforce stores visit-level actual information separately in the Retail Visit KPI and compares that value with the target defined in the Retail Store KPI. This separation enables consistent compliance measurement across multiple stores and visits while maintaining centrally managed targets.
Therefore, the Retail Store KPI is the configuration record responsible for holding the expected value used in planogram compliance measurement.
Study Guide Topics:Data Setup - > Retail Store KPI - > Assessment Indicator Definition - > Target Values -
> Planogram Metrics
NEW QUESTION # 65
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