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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionObjectives
Topic 1: ITSM Foundation and Platform Concepts- ITSM application overview
- ServiceNow platform architecture and navigation
Topic 2: CMDB and Service Mapping Concepts- CMDB structure and relationships
- Service dependencies overview
Topic 3: ITSM Reporting and Performance- Metrics and KPI tracking
- Basic reporting and dashboards
Topic 4: Change Management- Approval and risk management
- Change types and workflows
Topic 5: Request Fulfillment and Service Catalog- Catalog items and workflows
- Request lifecycle management
Topic 6: Problem Management- Known errors and workarounds
- Problem identification and root cause analysis
Topic 7: Incident Management- Incident lifecycle and configuration
- SLAs, assignments, and escalation
Topic 8: Knowledge Management- Knowledge article creation and governance
- Publishing and lifecycle processes

>> Latest CIS-ITSM Test Practice <<

Quiz ServiceNow - CIS-ITSM - Certified Implementation Specialist - IT Service Management Authoritative Latest Test Practice

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?

Answer: D


NEW QUESTION # 36
In the CAB Workbench application, meeting notes and minutes are documented at the CAB meeting level.

Answer: B


NEW QUESTION # 37
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

Answer: C

Explanation:
Enhancement to the Assign to me UI action
Select the Assign to me UI action for an incident record to assign the record to yourself after passing the following checks:
- If the Assignment group field is filled in and you're part of the group, the record is assigned to you.
- If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you.
- If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you.


NEW QUESTION # 38
Which of these are considered configuration base items? (Choose three.)

Answer: C,D,E

Explanation:
Explanation
Explanation:
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software


NEW QUESTION # 39
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

Answer: D


NEW QUESTION # 40
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