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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English, Japanese, Simplified Chinese |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 24 months |
| Passing Score: | 70% |
| Exam Price: | 300 USD |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Real Exam Qty: | 60 |
| Recommended Training: | ServiceNow System Administrator (CSA) Course - Now Learning ServiceNow Fundamentals Training |
| Exam Registration: | ServiceNow Now Learning Certification Portal ServiceNow Training and Certification |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is an industry-recognized certification for IT professionals who work with the ServiceNow platform. CSA exam validates the skills and knowledge required to configure and manage ServiceNow instances, troubleshoot common issues, and implement best practices for system maintenance. ServiceNow Certified System Administrator certification is designed to demonstrate the expertise of IT professionals in ServiceNow administration and enhance their credibility in the job market.
NEW QUESTION # 70 
An order from the Service Catalog has been placed. Two records in the Platformarecreated as a result.Which tworecords are associated with tins newly ordered item?
Choose 2 answers
Answer: D,E
Explanation:
When an item isordered from the Service Catalog, two main records are created in ServiceNow:
sc_req_item(Requested Item - RITM)
Representseach individual itemin the order.
Tracks the approval process, fulfillment, and delivery for that specific item.
sc_task(Service Catalog Task - SCTASK)
Used toassign workto different fulfillment teams (e.g., IT, HR).
A singlesc_req_itemmay generate multiplesc_taskrecords.
A user orders aMacBook Profrom the Service Catalog.
ARequest (REQ#)is created.
ARequested Item (RITM#)is generated to track the MacBook order.
One or moreService Catalog Tasks (SCTASK#)are created for fulfillment (e.g., Procurement, Shipping).
C). A change record
Change records (chg_request) are created only if thecatalog item is linked to Change Management, which is not always the case.
D). An Incident record
Incidents (incident) are created forissues or break/fix cases, not for service requests.
E). A problem record
Problem records (problem) are used forroot cause analysis, not service catalog requests.
Reference:ServiceNow CSA Documentation - Service Catalog & Request Fulfillment ServiceNow Product Documentation - Request, RITM, and SCTASK Relationships(https://docs.servicenow.
com)
Final answer: A, B (A record ofsc_task, A record ofsc_req_itemtable)
NEW QUESTION # 71
What are the steps to retrieve an Update Set?
Answer: B
Explanation:
An Update Set in ServiceNow is a mechanism used to capture configuration changes (such as UI policies, business rules, client scripts, and more) from one instance and move them to another. This ensures that customizations and modifications can be transferred across different ServiceNow instances efficiently.
The process of retrieving an Update Set from another instance follows these key steps:
Verify Update Set is Complete
Before moving an Update Set, it must be marked as Complete to ensure that all related changes are included.
Navigate to System Update Sets > Local Update Sets and confirm that the status is set to Complete.
If the status is In Progress, the Update Set cannot be retrieved.
Retrieve Update Set
In the target instance, navigate to System Update Sets > Retrieved Update Sets.
Click "Retrieve Update Set" and provide the remote instance's URL where the update set exists.
The system will fetch the Update Set from the source instance.
Preview Update Set
Before applying changes, ServiceNow provides a preview option to check for potential errors or collisions with existing customizations.
Click "Preview Update Set" to initiate validation.
The preview will highlight any skipped records, collisions, or missing dependencies.
Commit Update Set
If the preview is successful (i.e., no critical errors), click "Commit Update Set" to apply the changes to the instance.
Once committed, the changes in the Update Set will be merged into the system's configuration.
Why the Correct Answer is "D. Verify Update Set is Complete, Retrieve, Preview, Commit"
"Commit" is the correct final step - after previewing, the Update Set must be committed to take effect.
"Apply" is incorrect - ServiceNow does not use "Apply" in the Update Set process; instead, it uses "Commit."
"Test Connection" is not part of the Update Set retrieval process - it is relevant for MID Server connectivity but not for Update Sets.
Thus, the correct sequence is:
โ Verify Update Set is Complete โ Retrieve โ Preview โ Commit
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow CSA Official Documentation - Update Set Management
ServiceNow Docs - Update Sets (Search for "Update Set Lifecycle")
ServiceNow Community Best Practices on Update Sets
ServiceNow Community (Search for "Best Practices for Update Sets")
ServiceNow Learning Portal - Admin Fundamentals
Available via ServiceNow Now Learning Platform (Look under "Instance Configuration" and "Update Sets")
NEW QUESTION # 72
What do you click when you have made modification to your report, and your want to see the results without saving?
Answer: A
NEW QUESTION # 73
What type of table has a name starting with u_ or x_?
Answer: A
Explanation:
Detailed Explanation:
In ServiceNow, tables with names that start with u_ or x_ areCustom Tables. The prefix u_ is automatically assigned to custom tables created within a ServiceNow instance to distinguish them from core (standard) tables. Tables with the x_ prefix indicate they are custom tables associated with a scoped application, created within a ServiceNow application scope. Custom tables are crucial for extending ServiceNow's functionality and tailoring applications to meet specific business requirements. (Reference: ServiceNow Documentation - Custom Tables and Table Naming Conventions)
NEW QUESTION # 74
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.
Answer: C
NEW QUESTION # 75
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