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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Service Value Chain - Governance - Guiding Principles - Practices Overview - Continual Improvement
The Four Dimensions of Service Management	- Organizations and People - Information and Technology - Partners and Suppliers - Value Streams and Processes
Service Management Key Concepts	- Value and Value Co-creation - Service Relationships - Service Offerings

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EXIN ITIL 4 Foundation Sample Questions (Q40-Q45):

NEW QUESTION # 40
What should be used to set user expectations for request fulfillment times?

A. The service levels of the supplier
B. The time needed to realistically deliver the service
C. The time that the customer indicates for service delivery
D. The consumer demand for the service

Answer: B

NEW QUESTION # 41
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that information security requirements are met
B. To streamline the fulfilment workflow
C. To set user expectations for fulfilment times
D. To ensure that spending is properly accounted for

Answer: B

NEW QUESTION # 42
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A. 3 and 4
B. 1 and 2
C. 1 and 3
D. 2 and 4

Answer: B

NEW QUESTION # 43
Which is an example of how service automation assists service automation assists service management?

A. The capacity of the service desk can be reduced to prevent users contacting it at busy times
B. Customers can employ more sales staff during peak business periods
C. The capacity of services can be adjusted to respond to respond to variations in demand
D. Requests for new services can be authorized by anyone in service management

Answer: C

NEW QUESTION # 44
Which statement about the 'continual improvement' practice is CORRECT?

A. It is the role of senior management to authorize improvement initiatives
B. Training should be provided to those involved in continual improvement
C. A single continual improvement register should be maintained by senior management
D. Continual improvement participation should be limited to a small dedicated team

Answer: B

NEW QUESTION # 45
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