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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Optimization and continuous improvement
- Setup and configuration basics
- Creating and managing action maps
- Defining customer segments and engagement strategies
Topic 2: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Testing, validation, and deployment
- Data preparation and model training
- Configuration and setup of GPR
- Getting started and prerequisites
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q60-Q65):

NEW QUESTION # 60
What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 61
When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

Answer: A,C


NEW QUESTION # 62
What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 63
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 64
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 65
......

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