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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Roles and Responsibilities30%- Describe Renewals Manager role and integration
- Explain renewals tasks and success metrics
Customer Success10%- Define customer success
- Explain customer journey & IT purchasing models
Cisco Tools and Processes20%- Describe CX Portfolio and deal management processes
- Explain Smart Accounts & Smart Licensing
Business Acumen30%- Interpret key financial terms (e.g., CAPEX, OPEX)
- Describe renewal cycle and risk action planning
- Evaluate products and services to meet customer goals
Customer Success Foundation10%- Describe recurring revenue financial terms
- Explain the stages of the customer lifecycle
- Explain recurring revenue financial implications
- Define customer experience

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Cisco Renewals Manager Sample Questions (Q56-Q61):

NEW QUESTION # 56
What support should an RM take from the CSM?

Answer: C

Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption


NEW QUESTION # 57
How does Cisco define Business Critical Services?

Answer: A

Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
* Expert guidance and best practices to optimize their network performance, security, and availability
* Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
* Insights and analytics to measure and improve their operational efficiency, agility, and innovation References: 4: Business Critical Services - Cisco


NEW QUESTION # 58
What are the primary benefits of using AutoQuote in the renewal process?

Answer: D


NEW QUESTION # 59
An RM reviews a portfolio and observes that ARR has a small decline while ATR is significantly high for the upcoming quarter. How should the RM interpret this pattern?

Answer: D

Explanation:
This pattern should be treated as a potential renewal-risk signal. ARR represents the annualized recurring revenue generated from active subscriptions, licenses, and maintenance contracts, while ATR (Available to Renew) represents the revenue base approaching renewal. Cisco explicitly identifies both ARR and ATR as important recurring-revenue measures and recognizes attrition as reduced ARR or expired ATR. (Cisco eBooks) When ARR is already declining, even modestly, while a large amount of ATR is approaching in the next quarter, the portfolio has substantial recurring revenue exposed to upcoming renewal decisions. The appropriate RM response is therefore not to assume stability or immediately pursue expansion. The RM should investigate the underlying renewal health of the affected accounts, including adoption, utilization, customer outcomes, commercial issues, technical concerns, and other early-warning indicators.
This directly aligns with the current Cisco Renewals Manager v2.0 blueprint, which requires candidates to interpret recurring-revenue metrics to assess portfolio health, identify renewal risks based on adoption, technical, commercial, and contractual indicators, and evaluate mitigation strategies. (Cisco Learning Content) Cisco also links effective Customer Success with de-risking renewals, reinforcing the need to examine customer adoption and realized value before the high-ATR portfolio reaches expiration. (partnersuccess.cisco.
com)
Therefore, D is the correct interpretation.


NEW QUESTION # 60
Which critical task must be performed during the qualification phase?

Answer: D


NEW QUESTION # 61
......

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