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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Topic 3: Service Value Chain Activities
Topic 4: ITIL Practices	- Technical Management Practices - Service Management Practices - General Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q289-Q294):

NEW QUESTION # 289
Which term relates to service levels aligned with the needs of service consumers?

A. Service management
B. Warranty
C. Cost
D. Utility

Answer: B

NEW QUESTION # 290
Which is included in the purpose of the `design and transition' value chain activity?

A. Continually meeting stakeholder expectations for costs
B. Ensuring that service components are available when needed
C. Providing transparency and good stakeholder relationships
D. Supporting services according to specifications

Answer: A

NEW QUESTION # 291
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Self-help
B. Disaster recovery plans
C. Target resolution times
D. Swarming

Answer: D

NEW QUESTION # 292
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A. Supplier management
B. Change enablement
C. Service desk
D. Relationship management

Answer: D

NEW QUESTION # 293
Which of the following is included in the purpose of the 'continual improvement' practice?

A. The alignment of the organization's practices and services with changing business needs
B. The reduction of the likelihood and impact of incidents
C. The establishment of links between the organization and its stakeholders at strategic and tactical levels
D. The restoration of normal service operation as quickly as possible

Answer: A

NEW QUESTION # 294
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