Free PDF 2026 Cisco Trustable 500-442: Administering Cisco Contact Center Enterprise Free Exam Questions

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Cisco 500-442 Exam Syllabus Topics:

Section	Objectives
System Administration	- User and agent configuration - Call routing and scripting basics
Configuration and Maintenance	- Upgrades and lifecycle management - System configuration management
Troubleshooting and Monitoring	- Performance monitoring and fault isolation - Logging and diagnostics
Cisco Contact Center Enterprise Architecture	- Core components overview (CUCM, CVP, UCCE) - Deployment models and system architecture

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q42-Q47):

NEW QUESTION # 42
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. CVP delivers a Route Request to the ICM Central Controller.
B. ICM responds to the Route Request by running a Routing Script.
C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Answer: C

NEW QUESTION # 43
Which microapp is used to gather information from the caller?

A. Get Speech microapp
B. Play Digit microapp
C. Play Media microapp
D. Get Digits microapp

Answer: D

Explanation:
The Get Speech microapp is used to gather information from the caller in Cisco Virtual Voice Browser (VVB). The Get Speech microapp allows customers to interact with the VVB system using natural language speech inputs, such as providing an account number, name, or address. This microapp uses Automatic Speech Recognition (ASR) technology to transcribe the caller's speech and provide the transcribed information to the next step in the call flow for further processing or routing.
It is worth noting that Get Digits microapp is used to gather DTMF digits from the caller.

NEW QUESTION # 44
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. call abandon rate
B. customer satisfaction
C. customer expectations
D. productivity
E. average queue time
F. cost

Answer: A,C

NEW QUESTION # 45
How are additional ICM Tools added?

A. PG Server node will add the additional tools provided in the Administration Tools folder.
B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
C. Admin Server node will add the additional tools provided in the Administration Tools folder.
D. Script Editor is available in the PG and ICM Router server.

Answer: D

NEW QUESTION # 46
Which .bat file displays the status of the VXML server and the applications running?

A. Deploy.bat
B. Stalus.bat
C. Update.bat
D. ResumeApp.bat

Answer: B

Explanation:
Cisco CVP VXML Server management includes several batch (.bat) utility scripts that administrators use to manage applications and check system status. These scripts are part of the standard CVP server management toolkit.
Why the Correct Answer is Right: B is correct. Status.bat (shown as 'Stalus.bat' in the question-likely a typo in the source document) is the batch file used to check the status of the VXML Server and display information about the applications currently deployed and running on it. This utility is part of the standard CVP VXML Server management tools documented in the Cisco CVP Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because ResumeApp.bat is used to resume a VXML application that has been suspended-it is an application control script, not a status display script. C is wrong because Update.bat is used to update deployed applications on the VXML Server, not to display status information. D is wrong because Deploy.bat is used to deploy new VXML applications to the server-it is a deployment tool, not a status reporting utility.
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NEW QUESTION # 47
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