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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional |
| Exam Number: | Health-Cloud-Accredited-Professional (AP-211) |
| Real Exam Qty: | 60–65 |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple-choice, Multiple-select |
| Exam Price: | USD 150 (plus applicable taxes) |
| Related Certifications: | Salesforce Administrator Salesforce Health Cloud Consultant |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 63% |
| Recommended Training: | Salesforce Trailhead Health Cloud Trailmix |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor |
| Sample Questions: | Salesforce Health-Cloud-Accredited-Professional Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; Salesforce Administrator certification and hands-on experience recommended |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-health-cloud-ap---AP-211 |
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Salesforce Health-Cloud-Accredited-Professional Exam is designed to test the skills and knowledge of professionals who work with the Salesforce Health Cloud platform. Health-Cloud-Accredited-Professional exam is for professionals who want to demonstrate their expertise in areas such as patient management, care plan management, and health data management. Health-Cloud-Accredited-Professional Exam is a must-have for professionals who want to work in the healthcare industry, especially those who want to work with the Salesforce Health Cloud platform.
NEW QUESTION # 60
A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
Answer: C
Explanation:
C is correct because Social Determinants of Health (SDOH) are the non-medical factors that influence health outcomes, such as socioeconomic and cultural barriers. Health Cloud provides a feature that allows users to capture and track SDOH data for patients, such as housing status, food security, transportation access, and education level. This feature can help the pharmaceutical company to support patients throughout their clinical journey by identifying and addressing their SDOH needs.
NEW QUESTION # 61
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: A
Explanation:
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Frontline staff who interact directly with patients.
Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
Salesforce Administrator (Stakeholder):
Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
Integration Architect (Stakeholder):
Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
Reference:
Health Cloud Contact Center Overview
Integration Architecture Guide
NEW QUESTION # 62
Where can a Salesforce administrator configuring different levels of access to patients' care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?
Answer: E
Explanation:
Reference and details below.
NEW QUESTION # 63
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: A,B,E
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 64
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
Answer: A,B
Explanation:
Reference and details below.
NEW QUESTION # 65
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