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| Section | Objectives |
|---|
| Understand planning and control in operations management | - Analyse inventory planning and control
- 1. Inventory models and systems
- 2. Just-in-time and lean principles
- Analyse forecasting and demand management
- 1. Forecasting methods
- 2. Demand management approaches
- Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
|
| Understand the design of operations management systems | - Analyse the design of goods and services
- 1. Product and service design considerations
- 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
- 1. Capacity planning strategies
- 2. Process types and layouts
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
- 1. Operations management in different types of organisations
- 2. The extent of operations management in organisations
- 3. Definitions of operations and operations management
- Critically assess the objectives and strategies of operations management
- 1. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- 2. Order qualifying and order winning objectives
- 3. Top down and bottom up perspectives of operations strategy
- 4. The stages of development of operations strategy
- 5. From implementing to supporting to driving strategy
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
- 1. Continuous improvement (Kaizen)
- 2. Benchmarking techniques
- 3. Lean operations and waste reduction
- Analyse quality management and improvement
- 1. Quality management approaches (TQM, Six Sigma)
- 2. Statistical process control
|
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CIPS Operations Management Sample Questions (Q39-Q44):
NEW QUESTION # 39
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?
- A. high environmental and ethical standards, low cost land
- B. close to customers, low cost land, readily available labour
- C. low cost land and facilities, access to government incentives
- D. far from customers, availability of raw materials
Answer: C
Explanation:
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.
NEW QUESTION # 40
The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?
- A. yes- the most important objectives from each department will be selected to create the corporate objectives
- B. yes- these individual objectives will collectively make up the corporate objectives
- C. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
- D. no- the corporate objectives are set first
Answer: D
Explanation:
Firstly the statement is false- so you can discount options 1 and 2. It is false because corporate objectives are set first- these are then used to create functional objectives for each of the business departments. This is from p.34 of the study guide. [Later in the chapter it does go on to talk about top-down and bottom-up formation of strategy, which may be confusing. It is possible to build a strategy from the bottom up (i.e. from department level to corporate level) but strategy and objectives are not the same thing. Objectives are always set top-down].
NEW QUESTION # 41
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 6?
- A. communication gap
- B. delivery gap
- C. satisfaction gap
- D. standards gap
Answer: B
Explanation:
The correct answers are as follows:

NEW QUESTION # 42
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 6?
- A. volume
- B. variety
- C. visibility
- D. variation
Answer: D
Explanation:
The correct answers are as follows:

NEW QUESTION # 43
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
- A. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
- B. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
- C. It will help Bilal assess if he is working within the allocated budget
- D. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
Answer: A
Explanation:
Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.
NEW QUESTION # 44
......
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