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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Working with product and business teams - Collaboration with architects and designers - Integrating UX and technical perspectives |
| Intangible Deliverables | 26% | - Change and adoption enablement - Governance and mindset - Stakeholder alignment - Culture and capability building |
| Value Design | 32% | - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale - Context and innovation impact |
| Tools and Artifacts | 23% | - Design frameworks and methods - Decision-making tools - Strategy mapping and modeling - Documentation and visualization |
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NEW QUESTION # 18
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don ' t share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues?
Answer: B
Explanation:
Journey maps visualize customer interactions and emotional touchpoints, creating shared empathy around pain points. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts.
In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Here, Journey map is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Data dashboard focuses attention elsewhere, while Service blueprint addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Journey Mapping - Start Your Journey Map
NEW QUESTION # 19
Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?
Answer: A
Explanation:
One way the company can embed ethical use principles into its day to day work is by using Consequence Scanning, which is an agile practice that fits within an iterative development cycle and allows organizations to consider the potential consequences of their product or service on people, communities, and the planet. Consequence Scanning helps identify and mitigate potential harms or risks, and align the product or service with the organization's values and culture. Quantitative research or journey mapping may not be sufficient or effective for embedding ethical use principles.
NEW QUESTION # 20
Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?
Answer: C
Explanation:
The key business criteria that should be ensured for launching a campaign that rewards customer behavior by giving away free merchandise is viability. Viability is the degree to which a product or service is profitable and sustainable for the business. By giving away free merchandise, Cloud Kicks should ensure that the campaign is viable in terms of costs, revenues, risks, and benefits. Desirability or feasibility may not be the key criteria for this campaign, as they relate to the customer or technical aspects of the product or service.
NEW QUESTION # 21
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology. Which activity should ensure the workshop is accessible to all participants?
Answer: A
Explanation:
Giving participants early access to the tool so they can build familiarity before the workshop directly addresses the accessibility barrier posed by their lower tech experience. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles
/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution.
Advance access reduces participation barriers by allowing people to learn the collaboration tool, test access, and request help before the live workshop. This preserves workshop time for the actual design activity and makes participation more equitable for people with different levels of technical confidence. Here, Allow access to the tool ahead of time and make sure participants are familiar before getting started. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Conduct an in-person session with the partner company; collaboration is best when done face-to-face. focuses attention elsewhere, while Ask a friend to test the tools first and give feedback on how user-friendly the activities are. addresses a related concern without providing the same fit to the scenario
' s stated objective.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Leveraging Adjacent Roles
/Skills
NEW QUESTION # 22
A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?
Answer: A
Explanation:
One way to increase the team's psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.
NEW QUESTION # 23
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