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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Available Languages: | Japanese, English, German, French, Brazilian Portuguese, Spanish |
| Passing Score: | 65% |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Related Certifications: | Sales Cloud Consultant Salesforce Certified Platform App Builder Salesforce Certified Administrator Field Service Consultant |
| Exam Format: | Multiple choice, Test center (onsite), Multiple select, Proctored online |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor Exam Scheduling |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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NEW QUESTION # 51
Which application will allow a client to enable Ideas on a public website?
Answer: D
NEW QUESTION # 52
Universal Containers wants to migrate articles from its in-house database as part of a new Lightning Knowledge implementation.
Which factor should a consultant consider as part of the migration strategy?
Answer: B
Explanation:
In Lightning Knowledge, each migrated legacy article type must map to a corresponding record type in Salesforce Knowledge. Record types define article layout, permissions, and categorization-essential for maintaining data integrity and content structure after migration.
Option A is incorrect because article data is typically migrated in stages, not all at once, to ensure mapping accuracy.
Option C is incorrect because HTML content is supported in Knowledge; converting it to plain text would remove formatting and valuable content structure.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Knowledge Management Domain.
* Salesforce Help: "Migrate to Lightning Knowledge Using Record Types."
* Salesforce Knowledge Implementation Guide - Article Migration Best Practices.
NEW QUESTION # 53
Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
Answer: C,D
NEW QUESTION # 54
The manager of a large credit card contact center needs to understand how many customers call daily to check
their balance without speaking with an agent. Which system would be used to generate the report?
Answer: A
NEW QUESTION # 55
Milestones can be added to which three object types?
Choose 3 Answers
Answer: A,B,D
NEW QUESTION # 56
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