Updated Peoplecert - ITIL-4-CDS - ITIL 4 Specialist: Create, Deliver and Support New Braindumps Book

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| Section | Weight | Objectives |
|---|
| Topic 1: Support and improve services | 25% | - Service support and incident management
- 1. Incident and problem management
- 2. Service desk and request fulfilment
- Performance measurement and improvement
- 1. Continual improvement practices
- 2. Metrics and monitoring
|
| Topic 2: Create and develop services | 25% | - Service design and development practices
- 1. Requirements definition and specification
- 2. Service components and architecture
- Quality assurance and validation
- 1. Service level management
- 2. Testing and verification
|
| Topic 3: Plan and build service value streams | 25% | - Service value system and value streams
- 1. Core concepts and principles
- 2. Designing value streams and workflows
- Resource and capability management
- 1. Planning and allocation
- 2. Buy vs build and sourcing strategies
|
| Topic 4: Deliver and transition services | 25% | - Service transition and change management
- 1. Change enablement and release management
- 2. Deployment and implementation
- Service delivery and operational practices
- 1. Service integration and management
- 2. Service operation and control
|
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Training Peoplecert ITIL-4-CDS Material, PDF ITIL-4-CDS Cram Exam
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q58-Q63):
NEW QUESTION # 58
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
- A. Implement a global standard design
- B. Establish a team of expert developers to revise the initial design
- C. Focus on app performance and security features
- D. Adopt a design thinking approach based on customer and user feedback
Answer: D
NEW QUESTION # 59
What approach can ensure testing happens earlier in the development lifecycle?
- A. Robotic process automation
- B. Shift-left
- C. Service integration and management
- D. Managing work as tickets
Answer: B
NEW QUESTION # 60
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?
- A. Workforce and talent management practiceright
- B. Organizational change management practice
- C. Service desk practice
- D. Continual improvement practice
Answer: A
NEW QUESTION # 61
Which is an example of a divisional organizational structure?
- A. An organization which uses a grid of reporting relationships
- B. An organization which has arranged its teams in a hierarchical authority structure
- C. An organization which does not have a layered management structure
- D. An organization which has a different business unit for each of its products
Answer: D
NEW QUESTION # 62
An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?
- A. A continual improvement culture
- B. Shift-left
- C. Workforce planning and management
- D. Working with a customer-oriented mindset
Answer: A
NEW QUESTION # 63
......
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