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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Transition from other platforms 2. Data migration strategies
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q25-Q30):

NEW QUESTION # 25
A company wants to enhance the security of their Slack workspace by ensuring that only authorized employees can access it. What identity management setting should they implement?

A. Allow users to create accounts using their personal email addresses
B. Implement SAML-based Single Sign-On (SSO) with their corporate identity provider
C. Enable open registration for all users with an email verification process
D. Require administrators to manually create accounts for each employee

Answer: B

Explanation:
Implementing SAML-based SSO with the company's corporate identity provider enhances security by ensuring that only authorized employees with corporate credentials can access the Slack workspace.

NEW QUESTION # 26
In a company using Slack, there is a need for a role that can manage workspace settings, oversee channel creation, and handle user permissions but should not have access to billing information. Which Slack administrative role is best suited for this task?

A. Workspace Admin
B. Org Owner
C. Workspace Owner
D. User Group Admin

Answer: A

Explanation:
Workspace Admins have the capabilities to manage workspace settings, oversee channel creation, and handle user permissions, but they do not have access to billing information, making this role ideal for the described need.

NEW QUESTION # 27
For a client that operates internationally across different time zones, what grid design element is crucial to consider for ensuring effective communication in Slack?

A. Creating regional channels that cater to the specific needs and working hours of different locations
B. Encouraging the use of Slack only for informal communication to avoid time zone conflicts
C. Implementing strict usage guidelines so that Slack is used only during specific hours
D. Limiting the number of channels to prevent confusion across different time zones

Answer: A

Explanation:
For a client operating internationally, it's important to consider the creation of regional channels.
These channels cater to the unique needs and working hours of employees in different time zones, facilitating more effective and timely communication.

NEW QUESTION # 28
How can a Slack user view Salesforce records in Slack?

A. By sending a Slack message with the Salesforce record ID
B. By using the Salesforce app in Slack to query Salesforce data
C. By using a third-party tool
D. By creating a Salesforce report in Slack

Answer: B

Explanation:
The Salesforce app in Slack enables users to query Salesforce records directly from within Slack, allowing teams to view and interact with Salesforce data without leaving the Slack environment.

NEW QUESTION # 29
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?

A. Training channel
B. Presentation slide deck
C. Pre-course checklist
D. Self-serve materials

Answer: C

Explanation:
The correct answer is D . A pre-course checklist is the resource specifically designed to confirm readiness before a live training session. A Slack User Essentials session is not just a lecture; it usually involves demonstrating channels, threads, reactions, notifications, search, messages, files, and interactive in-channel activities. If the demo environment is not ready, the training can fail quickly because attendees will not be able to follow along or practice correctly. Option A, the presentation slide deck, supports delivery flow but does not verify whether the demo environment, permissions, channels, participants, and sample activities are ready. Option B, self-serve materials, help learners after or outside training but are not the operational readiness tool. Option C, the training channel, is part of the environment, not the checklist for validating it.
The pre-course checklist ensures the facilitator confirms environment setup, access, channel configuration, materials, timing, and interaction points before the session starts.

NEW QUESTION # 30
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