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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 2: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Topic 3: Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Topic 4: Service and Support Applications10%- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Topic 5: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 6: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
Topic 7: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 8: Configuration and Setup15%- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules

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Salesforce Certified Administrator Sample Questions (Q148-Q153):

NEW QUESTION # 148
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Answer: B

Explanation:
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 149
The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?

Answer: D


NEW QUESTION # 150
Recent Items use the?

Answer: C

Explanation:
Section: Volume B


NEW QUESTION # 151
What is a benefit of entering Trusted IP Ranges in the Network Access section?

Answer: B


NEW QUESTION # 152
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers

Answer: B,D


NEW QUESTION # 153
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