Salesforce Energy-and-Utilities-Cloud Sample Test Online & Energy-and-Utilities-Cloud Valid Test Question

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	13%	- Identify gaps compared to standard product capabilities - Align and validate requirements with stakeholders - Document and articulate business needs, value proposition and vision - Analyze current state processes and architecture
Implementation	38%	- Data migration and third-party integration - Configure access and permissions - Enable contract management and post-sales processes - Initial platform setup and license configuration - Configure products, pricing and order capture
Solution Design	36%	- Design future state business processes - Validate data model fitment - Define future state architecture - Determine security and data access considerations - Understand deployment tools and practices - Map Energy and Utilities Cloud components to architecture
Test and Deploy	13%	- Create deployment plan - Deploy across environments - Validate processes and perform testing - Manage UAT and release milestones

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Energy-and-Utilities-Cloud Valid Test Question - Interactive Energy-and-Utilities-Cloud Questions

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

A. Test the account creation: Accounts younger than 365 days won't be qualified for creation.
B. Test the product eligibility: The product will not be not available for accounts older that 365 days
C. Test the account creation: Accounts older than 365 days will not be qualified for creation.
D. Test the order creation: Order can't be created for the account older than 365 days.

Answer: D

NEW QUESTION # 54
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Experience Self-Serve Portal
B. Utility Self-Serve Portal
C. Energy and Utilities Contact Center Console
D. Customer Acquisition Management

Answer: B

NEW QUESTION # 55
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Contract Lifecycle Management (CLM)
B. Energy and utility Base
C. Service Cloud
D. Configure Prince Quote (CPQ)

Answer: B,C

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 56
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use the Create Payment Plan action in the Contact Center Console.
B. Work with an external debt collection agency to ensure customers pay their outstanding amount.
C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

Answer: A

NEW QUESTION # 57
What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A. OmniStudio DataPacks
B. IDX Workbench
C. Salesforce Export Wizard
D. DataLoader.io

Answer: A

Explanation:
When migrating configurations, especially those related to OmniStudio components from a sandbox to production environment in Salesforce, OmniStudio DataPacks are the recommended tool. OmniStudio DataPacks, part of the Salesforce DevOps toolkit, allow for the bundling and deployment of complex configurations and metadata associated with OmniStudio components. This tool is specifically designed to handle the intricate dependencies and settings of OmniStudio components, ensuring a seamless and error-free migration process.References=Salesforce documentation on OmniStudio deployment and migration strategies emphasizes the use of OmniStudio DataPacks for effective configuration migrations. This is outlined in the Salesforce OmniStudio Developer Guide, which provides detailed instructions on using DataPacks for deploying OmniStudio solutions:https://developer.salesforce.com/docs/atlas.en-us.omnistudio.meta/omnistudio/

NEW QUESTION # 58
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