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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Articulating Value and Business Outcomes25%- Linking solutions to business goals
- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Sales solutions
            • 2. Marketing solutions
              • 3. Customer Data solutions
                • 4. Commerce solutions
                  • 5. Service solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

                    NEW QUESTION # 15
                    Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                    Answer: D


                    NEW QUESTION # 16
                    What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                    Note: There are 3 correct answers to this question

                    Answer: A,D,E


                    NEW QUESTION # 17
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: D


                    NEW QUESTION # 18
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: B


                    NEW QUESTION # 19
                    Your customer wants to sell their products and services through the internet.
                    Which application would you recommend?

                    Answer: B


                    NEW QUESTION # 20
                    ......

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