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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Custom Objects
  • 2. Fields and Relationships
  • 3. Record Types
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
- Sales Productivity
  • 1. Leads
  • 2. Opportunities
  • 3. Accounts and Contacts
Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Business Hours and Holidays
  • 3. Fiscal Year Configuration
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Business Process Automation
  • 3. Flow Builder
Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Knowledge
  • 3. Entitlements
Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Chatter
  • 3. Activities

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Salesforce Certified Administrator Sample Questions (Q162-Q167):

NEW QUESTION # 162
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members orupdate Member statuses.
How can an administrator troubleshoot this problem?

Answer: C

Explanation:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing UserCheckbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5


NEW QUESTION # 163
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type.
When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?

Answer: D

Explanation:
Explanation
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


NEW QUESTION # 164
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?

Answer: B

Explanation:
Explanation
To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


NEW QUESTION # 165
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type.
When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?

Answer: D

Explanation:
Explanation
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


NEW QUESTION # 166
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?

Answer: D

Explanation:
Explanation
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from onecolumn to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References:
https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5https://help.salesforce.com/s/articleV


NEW QUESTION # 167
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