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| Section | Weight | Objectives |
|---|---|---|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 166
How would a UX Designer differentiate between voice and tone?
Answer: B
Explanation:
The uploaded study guide identifies A. Voice reflects personality, and tone is the way in which one speaks as the correct distinction.
Within the guide's framing, voice is the more persistent expression of identity or personality. It represents the recognizable character behind communication. Tone, by contrast, describes how that voice is expressed in a particular communication situation.
This distinction matters in UX content because an organization's fundamental personality can remain recognizable while its tone changes according to context. For example, an interface may require a different manner of expression when communicating success, explaining an error, or guiding a user through an important process, while still representing the same underlying brand personality.
Option B treats voice and tone as literal audio characteristics-frequency and pitch-which does not correspond to the communication-design meaning being tested.
Option C reverses the relationship identified by the study guide, assigning personality to tone rather than voice.
The UX principle is consistency without rigidity: voice provides identity; tone adapts the expression of that identity to the situation. Understanding this distinction helps designers maintain coherent interface content across different user states and interactions.
Study Guide reference/topics: Voice and Tone, content design, brand personality, UX communication, UX Fundamentals.
NEW QUESTION # 167
Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?
Answer: B
Explanation:
The correct answer is C. Import Lightning stylesheets in Visualforce, according to the uploaded study guide.
The scenario is specifically about an organization that has not yet migrated to Lightning Experience but still wants custom Salesforce applications to present a Lightning-consistent visual appearance.
Within the study-guide framing, importing Lightning stylesheets into Visualforce provides the appropriate bridge between legacy Visualforce applications and the visual language associated with Lightning Experience.
Option A references an SLDS package, but the question is not asking how to build an independent front-end application using package-managed CSS resources. It asks for the Salesforce-based solution appropriate to the existing Visualforce context.
Option B, importing standard design tokens into a stylesheet, would not by itself reproduce the broader Lightning component styling required to give the application a consistent Lightning appearance.
The essential UX objective is visual consistency across platform generations. Users should encounter familiar spacing, typography, control treatments, and general presentation even when some applications remain on older Salesforce technology.
The study guide therefore points to Visualforce's ability to use Lightning styling as the appropriate way to achieve this transition-oriented design requirement.
Study Guide reference/topics: SLDS, Visualforce, Lightning Experience styling, legacy application consistency, Salesforce Lightning Design System.
NEW QUESTION # 168
How would a UX Designer Differentiate between voice and tone?
Answer: D
Explanation:
Voice and tone are two important aspects of UX writing that affect how users perceive and interact with a product. According to the Salesforce User Experience Designer Exam Guide, voice and tone are defined as follows:
Voicereflects the personality of the brand or product. It is consistent and does not change depending on the context or situation. Voice conveys the values, mission, and identity of the brand or product through the choice of words, phrases, and style of communication.
Tonereflects the way the voice speaks to the users. It is context-specific and can change depending on the user's mood, goal, and situation. Tone conveys the attitude, emotion, and empathy of the voice through the use of punctuation, grammar, and formatting.
For example, Mailchimp is a brand that has a distinctive voice and tone. Their voice is friendly, humorous, and quirky. Their tone varies depending on the user's experience, such as congratulating them for a successful campaign, or apologizing for an error. They use a tone map to guide their writers on how to adjust their tone for different scenarios.
1: [Salesforce User Experience Designer Exam Guide]
2: [Voice and Tone | Salesforce Style Guide for Documentation and UX Writing]
3: [Voice and Tone | Salesforce Trailhead]
4: [UX writing 101: A beginner's guide to mastering tone of voice]
5: [Tone of Voice and User Experience | UX Magazine]
6: [Things I learned designing the voice and tone for our company]
7: [How to use voice and tone in UX writing]
8: [Voice and Tone | Mailchimp Content Style Guide]
NEW QUESTION # 169
Cloud Kicks wantsto represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?
Answer: A
Explanation:
The Path component is a Salesforce Lightning Design System (SLDS) component that can be used to represent stages for opportunities within the sales process. The Path component displays the stages as a horizontal bar with icons and labels, and highlights the current stage with a blue background. The Path component also allows users to move opportunities to different stages, view and edit key fields for each stage, and access guidance and tips for each stage.The Path component can be added to any object that has a picklist field with values that represent stages, such as the Stage field on the Opportunity object12.Reference:
Path Component
Set Up a Path for Your Sales Team
NEW QUESTION # 170
How would a UX Designer differentiate between voice and tone?
Answer: B
NEW QUESTION # 171
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