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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Planning and Design	60%	- Design asset management and MACD workflows - Prioritize and size user stories - Design scalable product catalog models - Create quoting and order capture processes - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Develop data migration strategies
Topic 2: Delivery	16%	- Distinguish out-of-the-box vs custom functionality - Execute data migration plans - Validate solution implementation against design - Align architecture and order components
Topic 3: Discovery	24%	- Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints - Align requirements to native features or external solutions - Select appropriate Communications Cloud products

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Top Order Item Scope
B. Account Scope
C. Downstream Order Item Scope
D. Order Item Scope

Answer: B

NEW QUESTION # 74
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Pricing plan
B. Attribute
C. Price lists
D. Fields
E. Calculation Matrix

Answer: A,B,D

Explanation:
To rationalize a large product catalog from a SKU-based system, consultants should consider configuring Fields (A) to capture essential product information, Attributes (D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies. These configurations support the creation of a more streamlined and manageable product catalog within Salesforce Communication Cloud by allowing for the consolidation of similar products and the flexible definition of product offerings.References:Salesforce Communication Cloud documentation on Enterprise Product Catalog (EPC) management.

NEW QUESTION # 75
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Answer: D

NEW QUESTION # 76
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
C. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D. Use the versioning feature and comparing the prices for the version product after having enabled the feature

Answer: A

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.

NEW QUESTION # 77
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. UX experience is the most important. Fully design and validate the UX before designing the integration step
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

Answer: A

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

NEW QUESTION # 78
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