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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 5: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 6: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 9: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
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NEW QUESTION # 10
How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
Answer: D
NEW QUESTION # 11
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: A,B,D
NEW QUESTION # 12
Which of the following features are part of company configuration?
There are four correct answers.
Answer: A,C,D,F
NEW QUESTION # 13
What are some of the characteristics of assisted scheduling?
There are three correct answers.
Answer: A,C,E
NEW QUESTION # 14
In which cases can assignment duration prediction be used?
There are two correct answers.
Answer: A,C
NEW QUESTION # 15
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