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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Governance - Continual Improvement - Service Value Chain - Guiding Principles
Key Concepts of Service Management	- Value and Value Co-Creation - Products and Services - Organizations, Service Providers, Service Consumers
The Four Dimensions of Service Management	- Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers
ITIL Management Practices	- Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q84-Q89):

NEW QUESTION # 84
Which is an activity of the 'problem management' practice?

A. Prioritization of problems based on the risk that they pose
B. Resolution of incidents in a time that meets customer expectations
C. Authorization of changes to resolve the cause of problems
D. Restoration of normal service operation as quickly as possible

Answer: A

NEW QUESTION # 85
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Continual improvement
B. Service level management
C. Monitoring and event management
D. Information security management

Answer: D

NEW QUESTION # 86
What refers to a detailed document outlining the requirements and characteristics of a product?

A. Change request
B. Product prototype
C. Service request
D. Product specification

Answer: D

Explanation:
A product specification is the detailed document that outlines the requirements and characteristics of a product, which makes option D correct. In ITIL, the specification helps create a shared understanding of what the product is expected to do, how it should behave, what constraints apply, and what quality or acceptance criteria must be met. It serves as a reference point for design, build, testing, transition, and later improvement. A prototype is different because it is an early model used to explore or validate ideas. A change request is a formal proposal for a change, and a service request is a user request for a standard service action or access. By clearly documenting requirements and critical characteristics, the product specification supports consistency, communication, and effective lifecycle management.

NEW QUESTION # 87
What is a value stream?

A. A configuration of an organization's resources designed to offer value for a consumer
B. A tangible or intangible deliverable of an activity
C. A series of steps an organization undertakes to enable value for consumers through management of products and services
D. A set of organizational resources and capabilities to achieve an objective

Answer: C

Explanation:
A value stream is a series of steps an organization undertakes to create and deliver products and services, enabling value for consumers through coordinated activities and the use of management practices.

NEW QUESTION # 88
What is continuous integration?

A. The ability to track and evaluate service value
B. Automatically releasing every code change into production
C. Regularly merging code into a central repository with automated builds and tests
D. A method of ensuring ultra-scalable systems through operations engineering

Answer: C

Explanation:
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected.

NEW QUESTION # 89
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