PC-BA-FBA-20試験時間 & PC-BA-FBA-20必殺問題集

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BCS Foundation Certificate in Business Analysis V4.1 認定 PC-BA-FBA-20 試験問題 (Q27-Q32):

質問 # 27
Which of the following options BEST describes the characteristics of a T-Shaped professional?

A. T stands for Talented.
B. T-shaped professional has a deep level of skills in many areas.
C. The crossbar of the T-shape represents having a good level of skills across many areas, and deep level of skills in a specialism.
D. AT-Shaped professional possess a deep understanding in a

正解：C

解説：
given area and leads a team of people in other areas.
Explanation:
A T-shaped professional is a concept used to describe individuals who possess a combination of broad and deep skills. Let's evaluate each option to determine which best describes this concept:
Key Characteristics of a T-Shaped Professional:
Vertical Line (Deep Expertise): Represents specialized knowledge or expertise in one specific area.
Horizontal Line (Broad Skills): Represents a wide range of general skills or knowledge across multiple disciplines, enabling collaboration and adaptability.
Evaluation of Each Option:
A . T stands for Talented:
While "talented" may describe the individual, the "T" specifically refers to the shape that visually represents their skill profile (broad and deep).
Conclusion: This is not correct .
B . T-shaped professional has a deep level of skills in many areas:
A T-shaped professional does not have deep expertise in many areas; they have deep expertise in one area and broad skills across others.
Conclusion: This is not correct .
C . The crossbar of the T-shape represents having a good level of skills across many areas, and deep level of skills in a specialism:
This accurately describes the T-shaped professional: the horizontal bar represents broad skills, and the vertical bar represents deep expertise in a specific area.
Conclusion: This is correct .
D . A T-Shaped professional possesses a deep understanding in a given area and leads a team of people in other areas:
While leadership may be a trait of some T-shaped professionals, it is not a defining characteristic of the concept.
Conclusion: This is not correct .

質問 # 28
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to ' provide excellent customer service ' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF ' provide excellent customer service " ?

A. The percentage of customers who join the hotel loyalty scheme
B. The number of customers who make use of their in-room mini bar
C. The percentage of customers who use the leisure facilities
D. The number of customers who complain.
E. The percentage of customers who return

正解：A、D、E

解説：
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) " provide excellent customer service, " we must first understand the relationship between CSFs and KPIs:
* Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, " provide excellent customer service " is a CSF.
* Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF " provide excellent customer service " :
A). The number of customers who make use of their in-room mini bar
* This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room ' s offerings, it does not directly measure the quality of customer service.
* Conclusion: This is not an appropriate KPI for the CSF " provide excellent customer service. " B). The percentage of customers who use the leisure facilities
* This measure tracks how many customers utilize the hotel ' s leisure facilities (e.g., gym, pool, spa).
While it may reflect customer engagement with the hotel ' s amenities, it does not directly assess the quality of customer service.
* Conclusion: This is not an appropriate KPI for the CSF " provide excellent customer service. " C). The number of customers who complain
* Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
* This measure is closely aligned with the CSF " provide excellent customer service " because it provides actionable feedback on service performance.
* Conclusion: This is an appropriate KPI for the CSF.
D). The percentage of customers who join the hotel loyalty scheme
* Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
* Conclusion: This is an appropriate KPI for the CSF.
E). The percentage of customers who return
* Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
* Conclusion: This is an appropriate KPI for the CSF.

質問 # 29
Which type of feasibility assessment would consider whether a proposal matches the objectives and strategy of the organisation?

A. Business
B. Financial
C. Legal
D. Technical

正解：A

解説：
Feasibility assessment is a critical part of developing the Business Case and typically involves four key areas: Business, Technical, Financial, and Legal/Ethical. The assessment that addresses whether a proposed solution or change initiative aligns with the organisation's overall objectives, mission, and strategy is Business Feasibility. This check is vital because if a proposal does not support the strategic direction, it will not deliver the expected value, regardless of its technical or financial viability. It ensures that the change is the right thing for the business to do at a strategic level.
(Reference: BCS Business Analysis Practice - Feasibility Assessment, Business Case Development)

質問 # 30
In which of the following circumstances is supplier power high?

A. When switching costs are low.
B. When there are relatively few customers.
C. When alternatives are readily available.
D. When the supplier brand is powerful.

正解：D

質問 # 31
What stage of the V model provides the test criteria for user acceptance testing?

A. The business needs.
B. The designed solution
C. The requirements.
D. The developed solution.

正解：C

質問 # 32
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