Energy-and-Utilities-Cloud Training Pdf - Energy-and-Utilities-Cloud Valid Exam Practice

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Test and Deploy	13%	- Deploy across environments - Create deployment plan - Manage UAT and release milestones - Validate processes and perform testing
Topic 2: Implementation	38%	- Configure access and permissions - Data migration and third-party integration - Initial platform setup and license configuration - Configure products, pricing and order capture - Enable contract management and post-sales processes
Topic 3: Discovery	13%	- Analyze current state processes and architecture - Identify gaps compared to standard product capabilities - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders
Topic 4: Solution Design	36%	- Validate data model fitment - Understand deployment tools and practices - Determine security and data access considerations - Map Energy and Utilities Cloud components to architecture - Define future state architecture - Design future state business processes

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

A. Inventory Scheduling
B. Quantity Scheduling
C. Product Scheduling
D. Revenue Scheduling

Answer: B,C

Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment.References= Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules:https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5

NEW QUESTION # 22
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the value list on the service type picklist for service points
B. Extend the value list on the product family picklistfor product object.
C. Extend the entries of record types on account object.
D. Extend the entries of record types on inventory item object.
E. Extend the value list on the status picklist for cases

Answer: A,B,D

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products.References= The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_

NEW QUESTION # 23
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Energy and utility Base
B. Configure Prince Quote (CPQ)
C. Service Cloud
D. Contract Lifecycle Management (CLM)

Answer: A,C

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud : Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base : Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. References = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.
com/products/service-cloud/overview/ , https://www.salesforce.com/products/industries/energy-and-utilities
/overview/

NEW QUESTION # 24
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A. A consultant shouldcreate new permission sets to grant appropriate access to all required objects.
B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
C. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
D. The Customer Acquisition Management application cannot support unauthenticated self serve portal users

Answer: C

NEW QUESTION # 25
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
B. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
C. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
D. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,

Answer: B,C,D

NEW QUESTION # 26
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