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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Document processing, eSignature, and reporting tools - Grants management and program administration - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Solution design and requirements mapping - Data management, scalability, and quality assurance - Governance and compliance considerations |
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質問 # 77
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
正解：D
解説：
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.
htm&type=5&language=en_US
質問 # 78
The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
正解：B
解説：
PersonAccount -> Individual <- Employee. This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: The Public Sector data model builds on Salesforce's account, contact, person account, user, and industry objects. Choosing the correct anchor object prevents later sharing and reporting rework.
Step-by-Step Technical Analysis: Resolve the party and record model first because later configuration depends on it. Identify whether the scenario describes a person, business, employee, application, authorization, or funding record, then connect it to the standard or Public Sector object that owns relationships, sharing, reporting, and automation. Link Employee to Individual while the Individual is connected to the Person Account.
質問 # 79
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
正解：B
解説：
Salesforce Knowledge combined with a publicly accessible Experience Cloud page provides the lowest- complexity self-service architecture for general licensing and permitting guidance. Constituents can read FAQs, process descriptions, prerequisites, required-document guidance, and other published Knowledge content before beginning an application, which directly reduces repetitive contact-center requests.
Salesforce explicitly supports an Experience Cloud site acting as a public Knowledge base for unauthenticated users. Guest users can access publicly available Experience Cloud pages and read Knowledge articles without requiring external-user licenses. This approach also aligns with the Public Sector Licenses and Permits digital experience, where Experience Cloud is used to give constituents access to licensing and permitting processes.
Salesforce ' s Public Sector site template provides preconfigured experiences for assessing license requirements, applying, renewing, filing complaints, and viewing inspection information. Authentication is unnecessary for general information that is intentionally public. Requiring login creates additional friction before the constituent has even begun an application. Lightning Out or outbound API synchronization to a separate CMS introduces additional implementation and maintenance work because content must be integrated into another presentation layer.
Study Guide References: Salesforce Knowledge; Experience Cloud; Guest User Access; Licenses and Permits Site; Constituent Self-Service.
質問 # 80
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
正解：B
解説：
Agentforce Public Sector already provides the Regulatory Code Assessment Indicator junction object to relate regulatory codes to Assessment Indicator Definitions. Consequently, a custom junction object or custom master-detail relationship is unnecessary.
Salesforce describes Assessment Indicator Definitions as the conditions inspectors evaluate when determining whether a business or site complies with regulatory requirements. After defining an assessment indicator, administrators relate it to its applicable regulatory code through the Regulatory Code Assessment Indicator related list.
Salesforce's documentation on Public Sector junction objects further confirms that Regulatory Code Assessment Indicator relates Regulatory Code and Assessment Indicator Definition , mapping the compliance standard to the measure used during an inspection. This is inherently a many-to-many requirement: one regulatory code may have multiple assessment indicators, and an assessment indicator can be associated where applicable within the regulatory framework.
Option A unnecessarily creates custom architecture for functionality already supplied by the Public Sector data model. Option B uses an incorrect object name. Option C imposes an inappropriate direct master-detail relationship rather than using the standard junction model.
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge; Regulatory Compliance data model; Assessment Indicator Definition; Regulatory Code Assessment Indicator; inspection configuration.
質問 # 81
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of research, the architect discovered that Agentforce Public Sector provides a DocuSign integration without custom coding.
Which of the three functionalities is readily available with this functionality?
正解：A、C、D
解説：
Salesforce's DocuSign integration provides exactly the three capabilities identified in C, D, and E . Salesforce Contracts uses DocuSign to support electronic-signature workflows without requiring the implementing agency to create the core signing infrastructure through custom code.
Official Salesforce documentation specifies that the integration can send a contract document for review and signatures , track the signed contract document and update the contract record status , and automatically invalidate a contract document that is pending signatures when a newer contract document supersedes it .
The distinction between A and C is important. Invalidating a superseded document is a native lifecycle capability of the integration; the agency doesn't need to build a separate Salesforce Approval Process merely to accomplish that action. Therefore, C is correct while A introduces unnecessary automation.
Option B is also incorrect. Updating document content during the review/signing operation isn't listed as one of the standard DocuSign contract-signature functions represented by this integration. Contract content should be finalized through the appropriate document-generation and review process before execution.
Together, C, D, and E cover the core end-to-end electronic-signature lifecycle: issue the document for signature, maintain its validity relative to newer versions, and synchronize completed-signature status back to Salesforce.
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge; DocuSign Integration; eSignature; contract-document lifecycle and status tracking.
質問 # 82
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